Automation Platform Senior Developer

Details
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Reference number

464270

Salary

£45,544 \- £49,523
External applicants will join on the pay band minimum.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer### Contract type

Permanent### Business area

HMRC \- CDIO \- CEPO \- Contact Engagement Platform### Type of role

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Manchester Regional Centre \- Three New Bailey

Telford \- Plaza 1 and 2

Worthing \- Teville Gate HouseAbout the job
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Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This is an exciting opportunity to join HMRCs CDIO Chief Engineering and Platform Office (CEPO) Automation Platform Team. Join the Automation Team, Driving Innovation Across Government

Established in 2015, the Automation Team is a pioneering unit within HMRC, formed through a collaborative blend of civil service and contracted expertise. We began by delivering attended dashboards and quickly evolved to implement over 100 fully unattended automation solutions, powered by 1,000–1,500 vSTRIDE virtual machines.

As we continue to expand our capabilities, we’re embracing cutting\-edge technologies such as Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR) through platforms like Hyperscience. Our work is not limited to HMRC, we actively support other government departments in shaping their automation strategies and delivering scalable, future\-ready solutions.

We are currently recruiting for a key role within the Automation Platform team, focused on Live Service development. While the role will have a strong emphasis on Live services, it will not be exclusive to this area and will also involve collaboration with the wider Platform team and the Build function.

Job description

HMRC’s Automation Platform Team is seeking a Senior Developer to support the design, development and operation of high‑quality automation services. You will be a hands‑on technical specialist who leads development on defined areas of work while working collaboratively within multidisciplinary agile teams.

This role involves contributing across the full automation delivery lifecycle, championing modern development practices and supporting the mentoring and development of others. You will help ensure services are secure, resilient, well‑tested and meet agreed business needs.### Person specification

Key role and Responsibilities

• Lead development on groups of related user stories, ensuring delivery meets agreed quality, security and coding standards.


• Design, build, test, and document automation solutions of medium to high complexity.


• Apply test‑first development and modern automation and testing practices.


• Work closely with business analysts, testers, product owners and other developers to shape and deliver solutions.


• Maintain a strong understanding of system components, integrations and dependencies, and share this knowledge with others.


• Support live services, including diagnosing and resolving defects and contributing to continuous improvement.


• Coordinate and support integration build and testing activities across systems.


• Coach and mentor less experienced developers, supporting skills development and good engineering practices.


• Work in partnership with the senior leadership team to ensure robust and timely technical input is provided to discussions with senior leaders, supporting both tactical planning and strategic decision‑making. This includes helping to ensure that platform changes delivered by third‑party teams are safely implemented and integrated into live services.


• Mentoring is a key element of this role. The post holder will support the development of junior colleagues through regular quality assurance of work, constructive feedback, and the facilitation of learning and knowledge‑sharing sessions.

Technical Skills and Experience

• Experience using NICE automation software, working across multiple systems via user interfaces and backend data.


• Experience working with legacy systems, web‑based applications, databases and local storage.


• Strong understanding of the software development lifecycle, including testing strategies and configuration considerations.


• Experience integrating systems and supporting integration and end‑to‑end testing.


• Strong analytical and problem\-solving skills with attention to detail and quality.

Prototyping and Design

• Treat prototyping as a collaborative team activity, actively engaging others in testing and validation.


• Apply appropriate design standards, tools and patterns to create maintainable and effective solutions.


• Iterate designs based on feedback, understanding system constraints and trade‑offs.

Security and Standards

• Apply agreed security standards and ensure compliance with relevant legislation and HMRC policies.


• Design, implement and operate appropriate controls to protect the confidentiality, integrity and availability of systems and data.

Essential Criteria

• An up‑to‑date, working knowledge of NICE software and robotic process automation (RPA).


• Strong capability in building and maintaining robotic process automation (RPA), alongside leading, mentoring, and developing other Developers.


• Demonstrable strength in stakeholder engagement and effective problem resolution.


• Well\-developed analytical skills.


• Experience supporting and maintaining live services.


• Strong capability using Git and SQL.

Desirable Criteria

• Ability to work under pressure and to respond quickly to changing circumstances \& tight timetable as priorities evolve \& escalate.


• Excellent communication and collaboration skills.


• Excellent organisational and decision\-making skills.


• Automation Platform Knowledge.


• A good understanding of NICE RPA system architecture


• Hyperscience Live support and build knowledge.


• Ability to work collaboratively within multidisciplinary agile teams


• Experience mentoring or supporting the development of others.


• Strong understanding of modern development and testing practices.

Transitional Sites Information

If your location preference is for the following site, it’s important to note that this is not long\-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations

This site is:

• Telford Plaza, Telford \- moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together


• Developing Self and Others


• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked one or more questions focused on best practice robotic solution design and how you identify, diagnose, and resolve errors within automation solutions.

Benefits
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Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension \- We make contributions to our colleagues’ Alpha pension equal to at least 28\.97% of their salary.


• Family friendly policies.


• Personal support.


• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.How to Apply

As part of the application process, you will be asked to provide the following:

• A name\-blind CV including your job history and previous experiences.


• A 500\-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.

Please evidence any Desirable Criteria where appli

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