Automation Engineer
Automation Engineer
Location: London (Hybrid Working)
Salary: £60,000–£70,000 + bonus + excellent benefits
Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more.
Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation.
This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery.
As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation.
What you’ll do
- Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation.
- Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards.
- Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks.
- Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy.
- Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions.
- Maintain clear and structured documentation for workflows, automation architecture, and version control.
- Support wider process improvement and IT transformation initiatives across the business.
- Stay current with developments in automation technologies, RPA platforms, and ITSM best practices.
- Experience working within Service Desk or IT Service Management environments.
- Hands-on experience with RPA and automation technologies, ideally within an MSP environment.
- Strong scripting and automation skills using PowerShell, Python, or similar technologies.
- Ability to analyse operational processes and translate them into scalable technical solutions.
- Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune.
- Strong communication and stakeholder engagement skills.
- A proactive mindset with excellent attention to detail and a passion for continuous improvement.
- ITIL Foundation or relevant automation certifications.
- Experience with additional automation platforms such as UiPath or Automation Anywhere.
- Knowledge of API integrations, databases, and cloud-based services.
- Exposure to change management and process improvement initiatives.
- Microsoft certifications including AZ-900, MS-900, or AZ-104.
- Join a business investing heavily in technology, automation, and innovation across London’s enterprise infrastructure.
- Work within a modern technical environment supporting high-performance connectivity and managed services.
- Be part of a collaborative engineering culture with strong internal progression opportunities.
- Competitive salary between £60,000–£70,000 plus bonus and comprehensive benefits package.
- Strong focus on employee wellbeing, learning, and development.
- Opportunity to contribute to a business recognised for its growth, culture, and technical excellence.
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