Associate Platform Operations Manager (Live Services)

Details
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Reference number

466026

Salary

£45,544 \- £55,157
National \- Minimum \- £45,544 \- Maximum \- £49,523

London \- Minimum \- £50,686 \- Maximum \- £55,157

External applicants will join on the pay band minimum.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer### Contract type

Permanent### Business area

HMRC \- CDIO \- CEPO \- Enterprise Integration Services### Type of role

Digital

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Bristol, Leeds, Telford, StratfordAbout the job
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Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. EIS manage HMRC’s core integration services, taking care of over a billion transactions every year and connecting hundreds of HMRC services and platforms.

EIS provide platforms for delivering Application Programming Interface (API) access and File Transfer (FT) capability to HMRC Systems.

We provide artefacts and support for API customers (software developers and Other Government Departments) to build and manage authorised software that seamlessly integrates with HMRC digital services.

We use modern open\-source products and work in an Agile way to deliver flexible, effective integration solutions. We are also transforming our legacy services into cloud\-based platforms.

Job description

EIS Platform Operations manage the EIS IT services across multiple platforms and channels, ensuring service availability, performance, and process maturity across this landscape.

You will lead a team of IT Platform Associate Managers (Service Managers) across all aspects of Service Management, assuring performance and delivering continuous improvement.

You will have a record of using your own initiative to good effect and making fact\-based decisions on service management and support issues. You will be a credible, influential, and encouraging team\-player. You will also be proactive, a confident communicator with good people skills and a dedication to continuous improvement in self and others.

This role involves being lead Service Manager on call. EIS has a Departmental Working Agreement whereby the out of hours working are Monday to Friday 6pm to 8am and Saturday and Sunday all day. This is normally 1 week in every 4 weeks.

This is an exciting opportunity for someone with recent experience in a similar role who enjoys working in a dynamic, multifaceted environment.

What makes EIS Live Services particularly engaging is the chance to lead within a high\-profile, fast\-paced setting where operational resilience is essential.

The role brings together service stability, governance, supplier management and continuous improvement, supporting critical services that the business depends on every day.

It is both challenging and rewarding, requiring strong collaboration, confident decision\-making and a consistent focus on ensuring services remain safe, resilient and effective.

Person specification

Strategic leadership and management of a team of specialists, coaching and mentoring them to improve their development.

• All aspects of IT Service Management; including change / incident / problem management / risk management.


• Performance management of EIS services and platforms.


• Excellent communication skills and stakeholder engagement.


• Assisting with the transition of services from on premise to the cloud and working to bring services in house in line with the current HMRC CDIO Target Operating Model.

Essential Criteria

• Building collaborative and effective working relationships with business partners at all levels.


• Measuring and managing service and supplier performance, including process improvement.


• Qualified to at least ITIL 4 Foundation.


• Experience in Service Level Management including Change Management and the processes involved in managing live services/platforms.


• Experience in stakeholder/supplier management.


• Familiarity with Service Now.

Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long\-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford \- moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving


• Communicating and Influencing


• Delivering at Pace


• Managing a Quality Service

Benefits
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Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension \- We make contributions to our colleagues’ Alpha pension equal to at least 28\.97% of their salary.


• Family friendly policies.


• Personal support.


• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.How to Apply

As part of the application process, you will be asked to provide the following:

• A name\-blind CV including your job history, skills and previous experiences and qualifications.


• A 750\-word personal statement on Essential Criteria and Person Specification.

Further details around what this will entail are listed on the application form.

Sift

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications

Interview

During the panel interview, you will be assessed on Behaviour based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday\-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re\-open my application – \[insert vacancy ref] \& vacancy closing date \[insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using yo

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