Associate Manager, Client Services
<div class="content-intro"><p><strong>Who We Are</strong></p>
<p>Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. </p>
<p><strong>Who We Hire</strong></p>
<p>Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it. </p></div><div data-test-render-count="1">
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Mission</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The Associate Client Services Manager owns the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams — ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. Without this role, client relationships erode and revenue opportunities go unnoticed.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong><em>This is a hybrid role requiring onsite presence 4 days per week.</em></strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Outcomes — What Success Looks Like in 6–12 Months</strong></p>
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<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Campaigns executing on time and on spec across the portfolio</strong> — Assigned accounts move through the full campaign lifecycle — kickoff through delivery — without chronic delays, missing assets, or escalations caused by execution gaps.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Client relationships that are warm, responsive, and trust-based</strong> — Clients on this book of business feel well-served, respond positively to outreach, and view Kargo as a reliable partner rather than a vendor to manage.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Reporting delivered with insight, not just data</strong> — Performance reports are going out on schedule and include clear takeaways that help clients understand what's working and what to do next.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Upsell and renewal opportunities identified and flagged proactively</strong> — At least a defined set of incremental or renewal opportunities are surfaced and handed to sales or senior CS with enough lead time to act on them.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Internal teams unblocked and informed</strong> — Demand-side needs, revenue blockers, and client feedback are being routed to the right internal teams quickly and clearly, keeping campaigns on track without unnecessary escalation.</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Skills — Core Technical Capabilities</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Required</strong></p>
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<li class="whitespace-normal break-words pl-2">1+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations</li>
<li class="whitespace-normal break-words pl-2">Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection</li>
<li class="whitespace-normal break-words pl-2">Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization</li>
<li class="whitespace-normal break-words pl-2">Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations</li>
<li class="whitespace-normal break-words pl-2">Familiarity with digital media metrics and industry terminology</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Preferred</strong></p>
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<li class="whitespace-normal break-words pl-2">Experience working across cross-functional teams including sales, operations, and creative</li>
<li class="whitespace-normal break-words pl-2">Exposure to campaign troubleshooting in direct or programmatic environments</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Competencies — Behaviors We Like to See</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Attention to Detail and Follow-Through</strong></p>
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<li class="whitespace-normal break-words pl-2">Catches discrepancies in assets, tags, and reporting before they become client issues</li>
<li class="whitespace-normal break-words pl-2">Tracks open items across multiple accounts without dropping threads or waiting to be reminded</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Proactive Problem-Solving</strong></p>
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<li class="whitespace-normal break-words pl-2">Identifies issues early and moves toward a solution before escalating</li>
<li class="whitespace-normal break-words pl-2">Asks the right questions to unblock themselves rather than waiting for direction</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Clear and Organized Communication</strong></p>
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<li class="whitespace-normal break-words pl-2">Keeps clients and internal stakeholders informed with updates that are timely, accurate, and appropriately concise</li>
<li class="whitespace-normal break-words pl-2">Manages competing priorities across accounts without losing clarity on what needs to happen next</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Collaborative by Default</strong></p>
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<li class="whitespace-normal break-words pl-2">Works well alongside sales, operations, and senior CS team members — sharing context freely and following through on shared commitments</li>
<li class="whitespace-normal break-words pl-2">Approaches cross-functional relationships as a partner, not a ticket-submitter</li>
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</div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><em>In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.</em></p></div><div class="title">U.S Salary Range </div><div class="pay-range"><span>$64,000</span><span class="divider">—</span><span>$68,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Our Laurels</strong></p>
<ul>
<li>AdAge Best Places to Work </li>
<li>ThinkLA Partner of the Year</li>
<li>Built In Best Places to Work </li>
<li>Cynopsis 2025 Top Women in Media - Jeannine Shao Collins</li>
<li>Martech Breakthrough Awards - Best Overall Adtech Company</li>
<li>Digiday Media Awards Best Event</li>
<li>Cynopsis Media Impact Awards-Best CTV Platform</li>
<li>Martech Breakthrough Awards-CTV Innovation</li>
<li>Adweek Media Plan of the Year Awards - Best Use of Insights</li>
</ul>
<p><strong>Follow Our Lead</strong></p>
<ul>
<li>Big Picture: <a href="kargo.com">kargo.com</a></li>
<li>The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)</li>
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