Associate Account Manager
<p><span class="TextRun SCXW151630290 BCX0" data-contrast="none"><span class="NormalTextRun SCXW151630290 BCX0">Re-Leased is the property management platform helping property professionals run better real estate businesses. </span><span class="NormalTextRun SCXW151630290 BCX0">We’re</span><span class="NormalTextRun SCXW151630290 BCX0"> building AI-powered tools that simplify complexity, reduce risk, and help teams thrive in a digital-first world.</span></span><span class="EOP SCXW151630290 BCX0" data-ccp-props="{"201341983":0,"335559739":80,"335559740":276}"> </span></p>
<p><strong><span data-contrast="auto">Your Role</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">At Re-Leased, our Account Management team is at the heart of how we grow — not just as a business, but in the value we deliver to our customers every day.</span> <span data-contrast="none">As an Associate Account Manager, you’ll be joining a high-performing team and building the skills, relationships, and commercial instincts that define a successful AM career. You’ll work alongside experienced Account Managers and Customer Success Managers, contributing to a dedicated portfolio of accounts across the UK region.</span><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":276}"> </span></p>
<p><span data-ccp-props="{"335559739":120}"> </span><span data-contrast="none">This is a role for someone who is genuinely curious about customers, motivated by commercial outcomes, and ready to grow into ownership. You’ll support upsell and renewal conversations, help customers get more value from the Re-Leased platform, and develop a deep understanding of the property management market.</span><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":276}"> </span></p>
<p><span data-ccp-props="{"335559739":120}"> </span><span data-contrast="none">If you’re ambitious, coachable, and want to build a career in SaaS Account Management — this is your launchpad.</span><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":276}"> </span></p>
<p><strong><span data-contrast="auto">Your Responsibilities</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Support revenue targets by contributing to upsell and renewal conversations across your assigned accounts</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Contribute to ARR growth, developing your commercial instincts alongside experienced colleagues</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Provide tailored solutions that align our product suite to each customer’s business needs and goals</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Collaborate with Account Managers, Customer Success Managers, and Sales to identify growth opportunities and support customers in getting the most from Re-Leased</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Build strong customer relationships and develop your ability to identify and progress commercial opportunities</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain accurate client records, including contract updates, renewal timelines, and account activity</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Facilitate up-skilling and education for customers to maximise their use of the platform</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Develop your product knowledge and understanding of Re-Leased’s value proposition<span data-ccp-props="{"335559739":60}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Your Experience</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Experience in a customer-facing or commercial role — this could be in SaaS, real estate, account management, sales, onboarding, or a similar discipline</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">An appetite for commercial impact, with some experience in customer or revenue-related environments</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Familiarity with CRM software (e.g. Salesforce or HubSpot), or a willingness to develop these skills</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Strong analytical and problem-solving skills, with the ability to explain complex concepts clearly</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Excellent communication and stakeholder management skills</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Coach-ability and a genuine desire to learn — you seek feedback and act on it</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">An interest in the commercial real estate or property management space is a bonus<span data-ccp-props="{"335559739":60}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Why </span><span data-ccp-parastyle="heading 2">y</span><span data-ccp-parastyle="heading 2">ou’ll</span> <span data-ccp-parastyle="heading 2">l</span><span data-ccp-parastyle="heading 2">ove </span><span data-ccp-parastyle="heading 2">w</span><span data-ccp-parastyle="heading 2">orking </span><span data-ccp-parastyle="heading 2">h</span><span data-ccp-parastyle="heading 2">ere</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></strong></p>
<ul>
<li><strong><span data-contrast="none">Taking care of you: </span></strong><span data-contrast="none">Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="none">Support for families: </span></strong><span data-contrast="auto">Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="none">Recognition for tenure and milestones: </span></strong><span data-contrast="none">We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><strong><span data-contrast="none">Flexible working, built for a global team: </span></strong><span data-contrast="none">With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibi
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