Assistant Store Manager

Assistant Store Manager

Location: Rotherham

Salary: £25,543 per annum

Vacancy Type: Permanent, Full time, 37.5 hours per week

The Assistant Store Manager at a Rotherham Hospice Charity Shop plays a pivotal role in supporting the Superstore Manager in managing the day-to day operations of the shop and achieving sales and performance targets.

Reporting directly to the Superstore Manager, this role involves providing leadership and direction to the shop team, ensuring excellent customer service, and contributing to the overall success of the charity shop.

The Assistant Store Manager will assist in driving sales, managing stock, supervising staff, and volunteers, and maintaining a welcoming and organised shopping environment.

Key Responsibilities

Operational Support:

• Assist the Store Manager in overseeing all aspects of the charity shop's operations, including opening and closing procedures, cash handling, and security protocols.


• Support the implementation of operational policies, procedures, and standards to ensure efficient and effective shop functioning.

Team Leadership and Management:

• Provide leadership and guidance to shop staff and volunteers in the absence of the Store Manager, ensuring they are motivated, engaged, and trained to deliver excellent customer service.


• Assist in recruiting, training, and supervising staff and volunteers, delegating tasks and responsibilities as needed to ensure smooth operation of the shop.

Customer Service Excellence:

• Lead by example in delivering exceptional customer service, assisting customers with inquiries, providing product information, and addressing any concerns or complaints promptly and professionally.


• Foster a customer-focused culture among shop staff and volunteers, ensuring a positive and welcoming shopping experience for all customers.

Sales and Performance Management:

• Support the Store Manager in achieving sales targets and maximising revenue and profitability for the charity shop.


• Assist in analysing sales data, identifying trends and opportunities, and implementing strategies to drive sales growth and improve shop performance.

Stock Management and Merchandising:

• Working with the Hub, assist in managing stock levels, donations, and inventory, ensuring a well-stocked and attractive range of goods for sale in the shop.


• Support the implementation of merchandising strategies to optimise product placement and presentation, driving sales and enhancing the customer shopping experience.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations and best practices, maintaining a safe and secure environment for staff, volunteers, and customers.


• Assist in conducting regular safety inspections and addressing any hazards or risks identified in the shop.

Community Engagement:

• Assist in building positive relationships with the local community, promoting the charity shop and hospice services, and participating in community events or initiatives to drive footfall and awareness.

Reporting and Administration:

• Support the Store Manager in maintaining accurate records of sales, inventory, and financial transactions, and preparing regular reports on shop performance for management review.


• Assist in administrative tasks, including scheduling, payroll processing, and stock ordering as directed by the Store Manager

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.

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