Assistant Store Manager

Department: Retail Operations
Reports To: Store Owner / General Manager
Location: Camden, London

Role Overview

As Assistant Store Manager at our soon to open Camden store, you will support the Store Owner/General Manager in delivering excellent store performance through strong leadership, exceptional customer service, and a highly engaged team.

You will help drive sales, maintain operational standards, and ensure every customer enjoys a fun and memorable Ben \& Jerry's experience. You will lead by example, motivate the team, and take responsibility for the day\-to\-day running of the store when the General Manager is not present.

Key Responsibilities

Sales \& Business Performance

• Support the General Manager in achieving store sales, profitability, and performance targets.


• Encourage upselling and promotional activity to maximise sales opportunities.


• Monitor daily sales performance and help identify opportunities to increase revenue.


• Support local marketing initiatives, community events, and catering opportunities to grow the business.

Team Leadership

• Lead, coach, and motivate team members to deliver excellent customer service.


• Support recruitment, onboarding, and training of new team members.


• Assist with scheduling to ensure appropriate staffing levels at all times.


• Create a positive, inclusive, and high\-energy team culture.


• Provide ongoing feedback and support to help team members develop.

Customer Experience

• Ensure every customer receives friendly, efficient, and memorable service.


• Act as a role model for Ben \& Jerry's brand values and service standards.


• Resolve customer concerns promptly and professionally.


• Maintain a clean, safe, and welcoming store environment.

Store Operations

• Support the daily operation of the store, including opening and closing procedures.


• Ensure compliance with company policies, food safety, health \& safety, and cash handling procedures.


• Assist with stock management, inventory counts, ordering, and stock control.


• Help maintain product quality, merchandising standards, and store presentation.


• Step into the Manager's role when required and ensure smooth day\-to\-day operations.

Skills \& Experience

• Previous supervisory or management experience in retail, hospitality, or food service.


• Proven ability to lead, motivate, and develop a team.


• Strong customer service and communication skills.


• Results\-focused with an ability to support sales growth.


• Well organised with good problem\-solving skills.


• Positive, hands\-on approach and ability to work in a fast\-paced environment.


• Flexible and reliable, with a strong team mentality.

What Success Looks Like

• Consistently achieving sales and operational targets.


• High levels of customer satisfaction and repeat visits.


• A motivated, well\-trained, and engaged team.


• Excellent store standards in cleanliness, safety, and product quality.


• Strong support for the General Manager in delivering overall business success.

Pay: £25,000\.00\-£30,000\.00 per year

Benefits:

• Discounted or free food


• Employee discount

Work Location: In person

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