Assistant Social Media Manager
Team
Food
Store
London Support Office
Location
London, Greater London
Contract type
Permanent
Position type
Full Time
Salary
Competitive \+ Benefits
Closing date: 29th May 2026
- Intro
- About the role
- People Stories
- Make Your Mark
- Colleague Networks
- Benefits
- How to Apply
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Everyone is welcome at M\&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M\&S, that individuality has the potential to make waves.
About the role
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This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market\-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.
We’re looking for motivated people ready to bring their whole self to work and thrive in a fast\-paced, ambitious team. After all, this isn’t just food… this is M\&S Food.
All the details
Join our M\&S Food PR \& Social Media team, where we live and breathe food, storytelling and social. We’re looking for an Assistant Creative \& Content Social Media Manager to help shape and deliver engaging, social\-first content across our platforms, building the brand, driving sales and connecting with customers.
This is a fast\-paced, creative role where no two days are the same. You’ll support the Social Lead in delivering our strategy, while owning key campaigns and content from idea through to execution and performance analysis. We’re looking for someone who is passionate about food, plugged into trends and excited to bring ideas to life in a dynamic retail environment.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Supporting the delivery of the M\&S Food social media strategy across all core channels
- Creating and delivering engaging, social\-first content, from concept through to execution
- Leading influencer campaigns end\-to\-end across key categories and moments
- Identifying and reacting to social trends, bringing fresh and creative ideas into the brand
- Analysing performance and turning insights into clear actions to improve future content
- Previous experience in a social media or content\-focused role
- Strong understanding of social platforms including Instagram, TikTok and Facebook
- Creative attitude with a good eye for content, storytelling and what drives engagement
- Experience planning content and handling social calendars
- Confidence using data and insights to evaluate performance and shape future plans
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more inspiring digital era. We’re transforming how we work together and offering some of our most exciting opportunities yet.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application so we can help you perform at your best.
\#LI\-Hybrid \#LI\-SR
Being an in\-person business
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We're at our best when we're close to customers, and for many of us at M\&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
Hetal
Beth
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Hetal
Beth
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Hetal
Beth
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What motivates me is getting to learn something new, and the best thing about buying is that you can go into any area, and you’ll become an expert in it. I started in food – ambient snacking and soft drinks – then moved into homecare, buying pet food and household products. Now I’ve been promoted to a Senior Buyer role within our Bakery team.
Hetal (She / Her) \| Buyer Read full story
We want to succeed by earning and deserving the trust of consumers. We try to do the right thing for customers, whether it’s creating healthy everyday food or delivering the small moments of joy in their lives. People rely on M\&S and that’s what makes it such a privilege to work here.
Beth (She / Her) \| Own Brand Lead Read full story
What motivates me is getting to learn something new, and the best thing about buying is that you can go into any area, and you’ll become an expert in it. I started in food – ambient snacking and soft drinks – then moved into homecare, buying pet food and household products. Now I’ve been promoted to a Senior Buyer role within our Bakery team.
Hetal (She / Her) \| Buyer Read full story
We want to succeed by earning and deserving the trust of consumers. We try to do the right thing for customers, whether it’s creating healthy everyday food or delivering the small moments of joy in their lives. People rely on M\&S and that’s what makes it such a privilege to work here.
Beth (She / Her) \| Own Brand Lead Read full story
What motivates me is getting to learn something new, and the best thing about buying is that you can go into any area, and you’ll become an expert in it. I started in food – ambient snacking and soft drinks – then moved into homecare, buying pet food and household products. Now I’ve been promoted to a Senior Buyer role within our Bakery team.
Hetal (She / Her) \| Buyer Read full story
We want to succeed by earning and deserving the trust of consumers. We try to do the right thing for customers, whether it’s creating healthy everyday food or delivering the small moments of joy in their lives. People rely on M\&S and that’s what makes it such a privilege to work here.
Beth (She / Her) \| Own Brand Lead Read full story
End of quote slider carousel
Make Your Mark
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Opportunities to be heard
Your voice matters here. You can share your ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group). Our colleague networks are also great places to find support, listen to each other and encourage debate.
Experience the business
We’re passionate about our customers and colleagues. To get closer to our customers we work in our stores 7 days per year. That way we can see how operations run and look for ways to do better each day.
Colleague Networks
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We want you to feel supported, no matter what.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Family \& Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.
Gender Equality Network
Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
LGBTQ\+ Network
Proactively representing LGBTQ\+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Family \& Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M\&S colleagues and customers.
Gender Equality Network
Addressing gender\-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
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