Assistant Patient Pathway Coordinator

Band 3

Main area
Oral Surgery and Maxillofacial
Grade
Band 3
Contract
Fixed term: 12 months (12m FTC)
Hours
Full time \- 37\.5 hours per week
Job ref
396\-8220319\-DE\-GV\-Z
Site
Kingston Hospital
Town
Kingston Upon Thames
Salary
£30,630 \- £32,346 per annum inclusive HCAS (Outer)
Salary period
Yearly
Closing
29/09/2026 23:59

Job overview

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi\-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

This is Fixed Term Post until February 2027

Main duties of the job

• Process and log all referrals in line with Trust Access Policy and specialty SOP

• To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.

• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality

• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

• Ability to analyse and extract complex data sets from a number of different sources.

• Organise own day\-to\-day work tasks showing an ability to prioritise in order to achieve set timescales.

• Work collaboratively as part of an integrated team.

• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

• Maintain stock control such as stationery, clinical supplies, equipment and uniforms.

• Participate in the induction and training of all new members of staff.

• To liaise with medical records with regard to availability of medical notes as appropriate.

• Provide reciprocal cover for administrative team during annual leave and sickness absence.

• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

• To attend all statutory and mandatory training as and when required to do so

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

\*\*\*Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification\*\*\*

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

Essential criteria

• GCSE or equivalent in English and Maths, grades A\-C

Desirable criteria

• Computer Literacy Course e.g. ECDL

Experience

Essential criteria

• Experience of using Microsoft Office, including Word and Excel


• Exceptional customer service background

Desirable criteria

• Experience of working in the NHS or healthcare setting

Skills

Essential criteria

• Accurate data entry, typing and checking skills


• Pays attention to detail

Desirable criteria

• Conflict resolution skills

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name
Ashley Johnson
Job title
Administration Manager
Email address
ashley.johnson10@nhs.net
Telephone number
020 8934 6361

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