Assistant Night Manager

The Role

Position: Assistant Night Manager
Department: Front Office
Reports to: Front Office Manager
Hours: Night shifts (23:00 to 07:00\) / Full\-Time (40 hours)
Location: The Dawson Hostel, Dublin 2

Key Responsibilities

• Oversee the hostel during the night and ensure the smooth running of the Front Office


• Support and supervise the night reception team


• Carry out regular checks of the property and communal areas


• Ensure security, safety and quiet\-hour procedures are followed


• Handle guest requests, questions and complaints in a professional and friendly manner


• Deal confidently with incidents or emergencies that may arise during the night


• Complete all required reception procedures accurately


• Monitor arrivals, departures and reservations and resolve any issues as required


• Communicate important information and incidents clearly to the Front Office Manager and day team


• Ensure reception and other guest\-facing areas are clean, stocked, organised and ready for the morning team


• Support the Front Office Manager with the day\-to\-day running of the department


• Follow and enforce all hostel policies and procedures


• Carry out any other reasonable duties required to support the operation

We're looking for someone who is reliable, confident and comfortable taking responsibility during the overnight shift.

You should have:

• Previous experience in a hotel, hostel or hospitality environment


• Previous supervisory or senior reception experience


• The confidence to take responsibility and make decisions independently


• Excellent communication and customer service skills


• A calm and confident approach when dealing with difficult situations


• Strong attention to detail and good organisational skills


• The ability to work reliably and independently during overnight hours


• Experience using hotel or hostel reservation systems and basic computer programs


• A positive attitude and willingness to support the wider team

This is a great opportunity for an experienced reception or hospitality professional looking to take the next step in their career and gain further management experience.

You'll be joining a busy Front Office team where no two nights are quite the same, with plenty of opportunity to take ownership and make a real difference to the overnight operation.

*\*This is not a sponsered position, the applicant must be able to live and work freely in Ireland.*

Pay: €34,000\.00 per year

Experience:

• Hospitality: 1 year (required)

• Ireland (required)

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