Assistant Night Manager

Job Ref: PRO1279Branch: Mercure Blackburn Dunkenhalgh Hotel SpaLocation: Mercure Blackburn Dunkenhalgh Hotel Spa, AccringtonSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeShift pattern: variable over 7 daysHours per week: 40Posted date: 23/09/2026Closing date: 24/11/2026

Are you ready to grow into a leadership role within hotel night operations? We’re seeking a dependable and motivated Assistant Night Manager to support and deputise for our Night Manager, ensuring excellent service and operational standards are maintained throughout the night.

Role Overview
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As Assistant Night Manager, you will support the Night Manager and help lead the overnight Front Office and hotel operations team. You’ll act as the senior person on duty two nights per week when the Night Manager is off, handling guest issues, team supervision, safety, and night audits. This role is ideal for experienced Night Auditors or Front Desk professionals ready for the next step.

Key Responsibilities
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• Deputise for the Night Manager on their rest days, taking full responsibility for hotel operations overnight.


• Support the Night Manager in overseeing the night team, maintaining service excellence across all front desk functions.


• Perform and supervise the night audit, ensuring financial accuracy and preparing key reports.


• Manage guest arrivals, departures, requests, and complaints in a professional and timely manner.


• Carry out nightly safety, security, and fire checks; report or address incidents as appropriate.


• Liaise with housekeeping and maintenance teams as needed to ensure smooth operations.


• Maintain clear handovers and reporting for the morning team.


• Uphold all health and safety, security, and brand standards throughout the shift.

• Previous experience in a hotel night role (e.g. Night Auditor, Reception Supervisor).


• Strong leadership skills and confidence to take ownership of the shift.


• Excellent problem\-solving, communication, and guest service skills.


• Sound knowledge of night audit procedures and hotel systems (training provided if needed).


• Calm under pressure, reliable, and professional at all times.


• Able to work overnight shifts including weekends and public holidays.

• Competitive salary plus overnight shift allowance.


• Clear progression pathway with learning and development support.


• Meals on duty and uniform with laundry service.


• Employee discounts on hotel stays, food and beverage, and services.


• A friendly and supportive team culture.

Join us as an Assistant Night Manager and become a valued part of our professional night operations team. Apply today and grow your career with Brightstar.

Mercure Blackburn Dunkenhalgh Hotel Spa

At Mercure Blackburn Dunkenhalgh Hotel Spa, we believe a great career starts with feeling valued, supported and inspired every single day.
We're passionate about creating memorable experiences for our guests, and that starts with creating a great experience for our people. Whether you're launching your hospitality career or taking the next step, you'll be part of a welcoming team where your ideas matter, your development is supported and your contribution is recognised.
No two days are the same. You'll have the opportunity to learn new skills, build meaningful relationships and make a real impact while working in one of Lancashire's most iconic hotel and spa destinations.
Our hotel offers 175 beautifully appointed bedrooms, The Cameo Restaurant serving breakfast, lunch and dinner seven days a week, alongside our busy lounge bar and outdoor terrace. With 16 versatile meeting and event spaces, we host everything from corporate conferences and gala dinners to spectacular weddings and celebrations. Our Health Club Spa, complete with a swimming pool, gym and eight treatment rooms, gives guests the perfect place to relax while giving our team the opportunity to work across one of Lancashire's most diverse hospitality operations.
If you're someone who enjoys working with people, loves being part of a team and wants to grow in an environment that celebrates individuality, we'd love to hear from you.

Bring your personality. Build your future. Create unforgettable experiences with us.

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