Assistant Night Manager
Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.
Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world\-class theatres.
Job Description
Management responsibilities
- To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
- To ensure that areas of responsibility are clean and well maintained
- To report defective materials and equipment to the appropriate departments.
- Ensure that all new initiatives are implemented in the agreed time frame.
- To ensure that night porter/cleaners have successfully completed their daily tasks.
- To ensure that the team members are trained in any new tasks.
- To ensure there is always management presence in all departments.
- To ensure a consistently high level of security is well maintained throughout the Hotel.
- To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
- To ensure departmental sales are achieved in line with the hotel budget.
- To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
- To provide support where necessary in other areas of the Hotel.
- To deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night.
- To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
- To complete Full Night Audit efficiently.
- To reconcile the cash on daily basis for the whole departments.
- To conduct daily briefings for the morning shift.
- To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- To occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars and other responsibilities to ensure all requirements are met during our guests stay.
- To prepare, print and distribute reports to all departments.
- To be aware and able to enforce all fire\-life\-safety procedures.
- To remain current in all updates with regards to new procedures and training.
- To report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager.
- To ensure to always maintain Hotel property and guest safety.
- To carry out tasks as acting Night Manager in absence of Night Manager.
- Conduct thorough evaluations of existing SOPs to identify areas of improvement, clarity, and compliance with regulations.
- Update and revise SOPs based on feedback, best practice, and changes in operational procedures or regulatory requirements.
Previous experience in front office required and an understanding of reception duties.
Must have the right to work in Ireland / EU full time.
Must be available to work 5 out of 7 night shifts a week. Days off will vary.
Additional Information
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