Assistant Manager

Assistant Manager Mrs Fitzherberts

About the Role

We’re looking for a hands\-on Pub Manager to take full responsibility for the day\-to\-day running of our venue.

This isn’t a desk job. We need someone who can lead from the front, build a strong team, deliver great customer service, drive sales, and make sure the business is operating safely, legally and profitably.

The right person will be just as comfortable pulling pints on a busy Saturday night as they are analysing weekly sales figures, managing stock, controlling costs and developing the team.

Key ResponsibilitiesOperations

• Oversee the day\-to\-day running of the pub.


• Ensure high standards of service, cleanliness and presentation throughout the venue.


• Manage opening and closing procedures.


• Maintain compliance with all licensing, health and safety and food safety requirements.


• Deal professionally with customer feedback and complaints.

• Recruit, train and develop team members.


• Create staff rotas that meet the needs of the business.


• Lead, motivate and support the team to deliver excellent customer experiences.


• Conduct regular performance reviews and provide ongoing coaching.

• Deliver agreed sales and profit targets.


• Manage labour costs and staffing levels.


• Control stock, minimise waste and investigate variances.


• Monitor weekly and monthly financial performance.


• Identify opportunities to increase revenue and profitability.

• Drive food, drink and event sales.


• Work with the marketing team to promote the business locally.


• Develop and deliver events that attract new and returning customers.


• Build relationships within the local community.

• Ensure full compliance with licensing laws.


• Maintain health and safety standards.


• Complete all required records and documentation accurately.


• Protect company assets and cash handling procedures.

• Previous experience managing a pub, bar, restaurant or hospitality venue.


• Strong leadership and people management skills.


• Experience managing stock, labour and financial performance.


• Ability to work under pressure and make decisions quickly.


• Excellent customer service and communication skills.


• Good understanding of licensing and health \& safety requirements.


• Commercial awareness and a desire to grow the business.

• A happy, motivated team.


• Excellent customer feedback.


• Strong sales growth.


• Controlled costs and improved profitability.


• A safe, compliant and well\-run venue that customers want to return to.

Competitive salary

Benefits:

• Bonus opportunities


• Staff discounts


• Training and development


• Company pension


• Holiday entitlement

Benefits:

• Casual dress


• Discounted or free food


• Employee discount


• Store discount

• Pub management: 1 year (required)

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