Assistant Hotel Manager

About Us:

The Edinburgh Thistle Hotel is a privately owned, character\-filled property located in the heart of Edinburgh’s prestigious West End. Our hotel combines historic charm with a personal touch, offering guests a welcoming and comfortable experience in a boutique setting. With a loyal customer base and a reputation for attentive service, we are now seeking a passionate and dependable Assistant Hotel Manager to help support the day\-to\-day running of our operations.

Role Overview:

The Assistant Hotel Manager will play a key role in ensuring smooth hotel operations while delivering excellent guest experiences. You will support the General Manager in overseeing the front office, housekeeping, and general guest services, while also contributing to staff development, operational improvements, and problem\-solving on the ground.

This is a hands\-on role suited to someone with previous hospitality experience who enjoys being actively involved in the day\-to\-day running of a small, friendly hotel.

Key Responsibilities:

· Assist the General Manager with the overall running of the hotel

· Oversee daily operations including reception, housekeeping, and maintenance teams

· Monitor guest check\-ins/check\-outs and manage reservations when required

· Respond promptly to guest feedback, complaints, and special requests to ensure satisfaction

· Help lead, train, and support team members in providing high levels of customer service

· Support with recruitment, scheduling, and team development

· Maintain high standards of cleanliness, presentation, and guest care across all departments

· Assist in maintaining accurate financial and administrative records, including petty cash, invoices, and stock ordering

· Ensure all health, safety, licensing, and fire procedures are upheld and reviewed regularly

· Provide on\-call support when the General Manager is off\-site

Candidate Requirements:

· Minimum 2 years’ experience in a assistant manager or hotel management role within hospitality (hotel or guesthouse experience preferred)

· Excellent communication and interpersonal skills

· Friendly, professional and calm under pressure

· Organised and proactive, with good time\-management and multi\-tasking ability

· A strong eye for detail, especially in housekeeping and front\-of\-house standards

· Confidence in using booking systems, email, and MS Office (training on hotel\-specific systems will be provided)

· Flexibility to work shifts, including weekends and occasional evenings

· Eligibility to work in the UK

Previous Candidates need not apply

What We Offer

· Competitive hourly rate based on experience

· 28 days paid holiday (pro\-rata)

· Opportunity to grow with a small, independent hotel with a supportive leadership team

· Uniform provided

· Staff discounts and occasional incentives

· A welcoming, close\-knit team where your input will be valued and your work recognised

Working Hours:

Full\-time, 42 hours per week. Shifts will vary across weekdays and weekends.

How to Apply:

If you are passionate about hospitality and would like to take the next step in your career with a respected independent hotel, we would love to hear from you. Please submit your CV and a short cover letter via Indeed outlining your experience and why you’d be a great fit for the role.

Job Types: Full\-time, Permanent

Pay: From £14\.50 per hour

Benefits:

• Casual dress


• Company pension

This listing is from indeed. View original listing ↗