Assistant General Manager

Assistant General Manager – Zerodegrees Blackheath

Great hospitality starts with great people.

Zerodegrees Blackheath is looking for a Assistant General Manager with energy, personality and ambition to help lead our busy microbrewery, bar and restaurant in the heart of Blackheath Village.

We’re not looking for someone who simply opens the doors, runs a shift and goes home.

We want someone who takes ownership, notices what could be better and does something about it. Someone who naturally smiles, enjoys talking to customers, gets to know our regulars and brings positive energy to the team.

You’ll work closely with the General Manager to run the business, develop the team and deliver the kind of hospitality that makes people want to come back.

And if your ambition is to run your own venue one day, we want to help you get there.

What’s in it for you?

• Competitive salary \+ tronc/tips


• Staff meals on shift


• 25% staff discount


• Generous holiday allowance


• Training and development


• Beer, wine and supplier training and visits


• Genuine opportunity to develop towards a General Manager role


• The chance to make an impact rather than simply follow a corporate playbook


• Work in a genuinely different venue – a restaurant, bar and working microbrewery all under one roof

What you’ll be doing

Working alongside the General Manager, you'll help take responsibility for the day\-to\-day performance of the restaurant and bar, including:

• Leading busy services from the front


• Creating a warm, lively and welcoming atmosphere


• Talking to guests, building relationships and turning first\-time visitors into regulars


• Recruiting, training, coaching and developing the team


• Keeping the team motivated, engaged and accountable


• Maintaining excellent standards across service, food, drink, cleanliness and presentation


• Managing rotas, labour and staffing levels effectively


• Supporting sales growth and looking for opportunities to make the business busier


• Understanding the numbers behind the business and helping control costs


• Handling guest feedback and resolving problems confidently


• Supporting stock management and operational controls


• Making sure standards don't slip when the General Manager isn't there


• Taking real ownership of the venue when you're running the shift

The person we're looking for

Experience matters at this level, but personality and attitude matter just as much to us.

You should be someone who:

• Naturally smiles and genuinely enjoys talking to customers


• Has energy and presence on the floor


• Makes guests feel noticed and welcome


• Enjoys getting to know regular customers and building relationships


• Leads from the front rather than managing from the office


• Gets the team moving when the energy drops


• Notices problems without waiting to be told about them


• Holds people accountable while still being someone the team enjoys working with


• Is commercially minded and understands that great hospitality and a successful business go together


• Stays calm and makes good decisions when things get busy


• Takes pride in standards and the small details customers notice


• Is reliable, organised and comfortable taking responsibility


• Wants to learn, improve and progress

You'll ideally already have experience as a Deputy Manager, Assistant General Manager, experienced Supervisor or similar in a busy restaurant, bar or hospitality business.

The kind of manager we want

We believe managers set the tone.

If the manager is smiling, talking to customers, helping the team and bringing energy to the floor, the team tends to follow.

So we're looking for someone who doesn't just tell people what good hospitality looks like – they demonstrate it themselves.

You should be comfortable jumping behind the bar when it's busy, helping the floor, talking to a table, dealing with a complaint, coaching a team member or spotting something that needs fixing.

No hiding in the office.

About Zerodegrees Blackheath

Zerodegrees is a microbrewery, bar and restaurant with a difference.

We brew our own beer on site and combine it with freshly prepared food, cocktails and a lively, informal style of hospitality.

Blackheath has a strong local community and regular customer base, so we're particularly interested in someone who enjoys getting to know guests, remembering faces and creating the kind of personal hospitality that keeps people coming back.

Sound like you?

We'd love to hear from you.

When you apply, tell us:

What do you think separates a great Assistant General Manager from an average one?

Don't worry about giving us the "perfect" answer – we'd rather hear something genuine.

Join Zerodegrees Blackheath and help us build a team that customers genuinely enjoy coming back to.

Job Types: Full\-time, Permanent

Pay: £35,000\.00\-£45,000\.00 per year

Benefits:

• Company pension


• Discounted or free food


• Employee discount

Application question(s):

• What do you think makes customers want to return to a restaurant or bar, and what would you personally do to help create that experience?


• You notice the team has become quiet and low\-energy during a shift. What would you do?


• If you joined a venue where sales were below target, what are the first things you would look at or try to improve?

Licence/Certification:

• Personal Licence (required)

Work Location: In person

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