Assistant General Manager

Assistant Manager General Manager

Serving Happiness, One Gyro at a time \-

Location: Manchester Arndale – M4\-3AQ

Join the Team at Lucky Gyros – GOING ALL IN on Great Food and Winning Vibes.

We’re an experienced team launching a brand\-new Greek Gyro spot in a prime location – the Manchester Arndale food court.

We’re not just here to serve food.
We’re here to make lunch feel like a win.

That means:

• going all in on quality and experience


• keeping things human, easy, and enjoyable


• and building a team that people want to be part of

We’re at the start of something — and as General Manager, you’ll set the standard for everything that follows.

We’re looking for individuals who will “go all in” on creating a great experience for our customers and our team. We have fast expansion plans so there is a great opportunity here for those who want to grow.

We’re looking for someone who:

• Stays calm under pressure — busy doesn’t throw you


• Are people\-first — you build strong teams and look after customers


• Have a strong eye for detail — you notice what others miss


• Are hands\-on — you’re in the operation, not watching it


• Wants to build something — not just run a shift

The Role:

As an Assistant Manager, you’re the link between the team and the General Manager.

You:

• keep the shift steady when things get busy


• support and develop the team around you


• make sure every customer leaves feeling like it was worth showing up

It’s a hands\-on role. You’ll be in it every day, moving between back of house and front of house.

And when the GM’s not there, you step up.

What you’ll be responsible for:

Running Great Shifts

• Support the General Manager in the day\-to\-day running of the business


• Lead shifts and keep things running smoothly during busy periods


• Ensure food quality, speed of service and customer experience remain consistently high


• Step up to run the operation when the General Manager isn't available

Leading \& Developing the Team

• Train, coach and develop team members


• Create a positive and supportive working environment


• Help Supervisors and Crew Members build their confidence and skills


• Lead by example and maintain high standards across every shift

Standards, Safety \& Quality

• Ensure Health \& Safety and food hygiene standards are always followed


• Maintain high levels of cleanliness and organisation throughout the kiosk


• Make sure all food meets Lucky Gyros' quality, presentation and portion standards


• Complete operational checks and ensure company procedures are followed

Stock, Systems \& Performance

• Support stock management, ordering and stocktakes


• Monitor food waste and help control costs


• Use systems such as Nory, Point 1, Leet and DOJO to support the operation


• Assist the General Manager in achieving sales, labour and profitability targets

Communication \& Improvement

• Work closely with the General Manager to review performance and identify opportunities for improvement


• Communicate clearly with the team and ensure everyone understands expectations


• Help resolve operational challenges and improve the way things are done

Customer Experience

• Deliver friendly, genuine service every day


• Handle customer concerns professionally and confidently


• Create an environment that keeps customers coming back


• Help bring the Lucky Gyros brand and culture to life

The Real Stuff:

We hire people, not CVs.

People with energy.
People who care about doing things properly.
People who want to enjoy the work and get something out of it.

At Lucky Gyros, individuality isn’t something we tolerate. It’s something we celebrate and embrace. Bring your energy, your perspective and your ambition. What makes Lucky Gyro an amazing place to be, isn'tjust the food. It’s the mix of people behind it.

Bring the vibe and correct attitude, we’ll provide opportunity.

What can we do for you?

• Training progression paths


• Future possibilities to move around the country with work


• Excellent staff discount rates


• Lunch or Dinner time Gyro on shift? No problem we’ve got you covered


• Pension scheme


• Loyalty – Holiday scheme

Experience Required:

Minimum 1 year in a management role or 2 years in a supervisor role.

Pay: £30,000\.00\-£32,000\.00 per year

Benefits:

• Company pension


• Discounted or free food


• Employee discount

Work Location: In person

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