Assistant General Manager
About Little Door \& Co:
We are a young, innovative brand redefining the hospitality industry with our unique concept \- bars and restaurants styled as a fictional flat share. Our venues are designed to be welcoming, inviting and unpretentious, with a creative and quirky approach that never feels forced. At the heart of our ethos is a family\-like culture, where care, respect, and fun are paramount. We believe in community spirit, where every action impacts the group.
About the role:
The Assistant General Manager needs a hands\-on, friendly, and disciplined approach to a thriving team. Excellent customer service and presentation skills are key – ensuring that everyone feels welcome, safe and has an excellent time. You must lead with charisma, energy, enthusiasm and ensure the venue is always delivering excellent customer service.
\-Consistently delivering the ultimate guest experience and promoting the brand's unique service style.
\-Having a deep understanding of our food and beverage offering and carrying strong views on the product \- in particular, how to keep our offering fresh, fun, colourful and interesting.
\-Recruiting and maintaining the very best staff and having a strong input on their training and development.
\-Gaining a comprehensive understanding of Sevenroom’s and being adept at managing bookings, problem solving, and maximising covers and revenue potential.
\-Overseeing daily/weekly/monthly checklists and ensure compliance site\-wide.
\-Having an impeccable eye for detail and service standards from the maintenance and cleaning of the building, to running the venue.
\-Being responsible for Health and Safety processes.
What we offer:
\-Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.
\-Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.
\-Learning \& Development: Your growth is our growth. We give access to books, courses, and \- online resources to help grow our team’s skills and knowledge.
\-Human OS: This is a dedicated support platform for our employees' mental health and well\-being.
\-Off\-Shift Discounts: We give all our team discounts at all our venues during off\-hours. It’s 50% off, up to max 6 pax, for the staff member’s bill.
\-Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer \& Christmas parties, and team drinks
Job Type: Full\-time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Hospitality: 5 years (required)
- Management: 3 years (required)
Work Location: In person
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