Assistant Front Office Manager

Job Ref: HIL1057Branch: Heathrow Airport Terminal 5Location: Hilton London Heathrow Terminal 5, SloughSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 22/05/2026Closing date: 24/06/2026 WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s \#1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

*No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.*

What will I be doing?

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards


• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement


• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme


• Maximise room occupancy at best rates and use up\-selling techniques to promote hotel services and facilities


• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures


• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork


• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices


• Monitor staffing levels to meet cover business demands


• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures


• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

• Previous supervisory experience in Front Office within the hotel/leisure/retail


• Excellent leadership, interpersonal and communication skills


• Accountable and resilient


• Commitment to delivering a high level of customer service


• Ability to work under pressure


• Excellent grooming standards


• Flexibility to respond to a variety of work situations


• Ability to work on your own and as part of a team

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Hilton London Heathrow Airport Terminal 5 Located just 1 miles from Terminal 5 of Heathrow Airport, Hilton London Heathrow features 350 spacious bedrooms, triple glazing, complimentary Wi\-Fi throughout, a luxury spa, and 2 restaurants 2 bars all set within 13 acres of landscaped gardens.

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