Assistant Account Manager
Assistant Account Manager
Aldershot
£30,000
Are you organised, customer-focused and looking to develop your career in account management? We are seeking a proactive Assistant Account Manager to join a busy and supportive team. This is a varied role where you'll work closely with customers and colleagues, helping to manage accounts, process orders and deliver an excellent customer experience. As an Assistant Account Manager, you will support the day-to-day management of customer accounts, ensuring orders are processed efficiently from quotation through to delivery. You'll build strong customer relationships, handle enquiries and help keep operations running smoothly.
Key Responsibilities:
- Support the management of customer accounts
- Handle inbound calls and customer enquiries
- Manage internal and external email communications
- Process orders accurately from quotation to delivery
- Prepare and issue quotations
- Raise and manage orders using internal systems
- Monitor order progress and obtain customer approvals
- Prepare orders for invoicing
- Produce reports and complete administration tasks
- Liaise with internal teams to meet customer requirements
- Coordinate deliveries with courier providers
- Assist with customer queries and issue resolution
- Provide support and cover for senior team members when required
- At least 2 years' experience in customer service, account management, or administration
- Excellent written and verbal communication skills
- Strong organisational and time management abilities
- High attention to detail
- Confident processing orders and quotations
- Professional telephone manner
- Comfortable working independently and as part of a team
- Good IT skills, including Microsoft Office
- Positive, proactive approach to work
- Able to manage multiple priorities in a fast-paced environment
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