Area Manager

MAIN DUTIES \& RESPONSIBILITIES

• Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy.


• Identify opportunities and develop a business plan with managers to maximise margin growth.


• Build strong relationships with the Support Office team on each brand pillars.


• Drive brand and retail standards across each pharmacy in the territory.


• Give feedback to support office to drive opportunities and contribute to the brand strategy.


• Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team


• Responsible for the management of store P\&Ls within your remit.

• Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s \& ULM’s.


• Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s.


• Support implementation of new health \& patient services with best practice and case study


• Ensure the pharmacy is maximizing use and understanding of our Claims Support model.


• Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage

• Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance.


• Work with pharmacy owner and support office on Macro Layout for store


• Ensure compliance with planograms and preferred suppliers.


• Promote customer engagement, maximizing sales opportunities.


• Promote up\-selling and link selling by the pharmacy team.


• Ensure correct execution of seasonal promotions.


• Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors.


• Provide feedback to commercial team on local competitive issues and opportunities.


• Train and coach pharmacy teams to deliver best in class retail experiences.


• Ensure compliance and understanding to in\-pharmacy EPOS systems.

• Customer service and patient experience


• Colleague appearance


• Highest store standards ( Merchandising , Window displays, Exterior appearance)


• Category Management and Planogram execution


• Monthly Promotions \& POS execution


• Consultation Room standards


• Housekeeping standards in dispensary , salesfloor, and back of house


• Mystery shop results and action plan

• A minimum of 5 years management experience within the pharmacy or wider retail market.


• Have strong people management and influencing skills.


• A proven track record of sales growth and business development


• Be a high achiever with determination and drive to succeed.


• Capable of driving business profitability by implementing good business controls.


• Excellent communication, planning, organisation and analytical skills


• Organised, flexible, motivated and a hard\-working leader.


• Full clean driving license

• Natural Leader


• Strong influential skills


• Ability to problem solve.


• Demonstration of continuous improvement and prioritization


• Ability to make quick decisions.


• Demonstrate strong commercial acumen.

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