Area Manager - Retail

Area Manager

DCK is one of the world's leading fashion jewellery companies, working with many well\-known retailers and high street fashion brands. Some of our hosts include River Island, M\&S, Matalan, Tesco and many more!

We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations \-

Bournemouth, Bristol, Camberley, Cardiff, Cheltenham, Crawley, Exeter, Plymouth, Southampton, Swansea

This is a Monday \- Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.

Responsibilities;

• To drive sales through consistently high visual merchandising \& operational standards


• To develop \& maintain a highly capable team – providing induction, coaching \& support to ensure the Team Leaders are set up to succeed.


• To act as first line support to the Operations Team to support \& deliver process efficiencies \& business improvement opportunities.


• To directly line manage a group of Team Leaders, coaching them to achieve process efficiency \& high\-quality standards in the field


• Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.


• Manages escalated host concerns around quality \& standards, resolving these within agreed parameters.


• Proactively identifies TL performance improvement opportunities \- providing coaching \& escalating as required.


• Holds responsibility for induction \- ensures all new TLs receive a warm welcome into the business \& are supported throughout their probation period. Provides meaningful feedback \& targets for improvement where required.


• Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.


• Recognises \& celebrates great performance.


• Works with other Area Managers \& under the direction of Central Support Teams to identify trends in learning \& development gaps \& escalates where necessary.


• Suggests opportunities to drive improvement \& efficiency \& is actively involved in any improvement work or project.


• Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.


• Works as first line support with the Operations team to embed new ways of working, identifying areas for process \& quality improvements \& shaping action plans.


• Works under the direction of the Operations Manager to shape \& deliver communication \& training.

Requirements \-

• Expert in field operations, achieving high standards in their current role.


• Supervisory experience


• Strong communication skills – confident with delivering training.


• Able to use own initiative to plan their time.


• Competent with technology


• Confident \& positive with good interpersonal skills


• Proven work experience in retail


• Fashion trend aware

Please send an updated CV to be considered!

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