Area Lettings Manager

Norwich Business Park (Head Office)

£45,000 – £50,000 per annum + 10% bonus scheme

An exciting opportunity has arisen for an experienced and commercially focused Head of Lettings to lead and grow a successful residential lettings operation managing a portfolio of approximately 400 properties across East Anglia.

This is a senior leadership role responsible for driving both service excellence and business growth, with a clear mandate to expand the portfolio, strengthen landlord relationships, and enhance overall commercial performance.

Strategic Leadership & Growth

• Lead the lettings function with clear objectives aligned to portfolio growth, income generation, and service quality


• Develop and deliver strategies to increase managed properties and expand the landlord base


• Monitor local market trends and competitor activity to inform business decisions

Portfolio Management & Service Delivery

• Oversee the day-to-day management of the residential portfolio


• Ensure full compliance with lettings legislation and regulatory requirements


• Maintain high levels of landlord and tenant satisfaction

Business Development & Landlord Acquisition

• Drive new business through networking, referrals, and targeted campaigns


• Secure new instructions, conduct valuations, and convert opportunities into managed properties


• Build and nurture long-term relationships with landlords

Financial & Commercial Oversight

• Manage departmental income and ensure revenue targets are met


• Review pricing structures and service offerings to remain competitive


• Collaborate with finance teams to monitor performance and control costs

Branding & Market Presence

• Promote a strong personal and departmental presence within the local market


• Represent the business at networking events and industry forums


• Work with marketing to develop campaigns and thought leadership content

Team Leadership & Development

• Lead, motivate, and develop a high-performing lettings team


• Set clear targets and foster a culture of accountability and excellence


• Support ongoing professional development

Client & Stakeholder Management

• Act as a senior point of contact for landlords, particularly complex or high-value relationships


• Provide expert advice on market conditions and investment opportunities


• Handle escalated issues with professionalism and care

About You

• Minimum 5 years’ experience in residential lettings, with a proven track record of portfolio management and growth


• Strong leadership experience with the ability to inspire and develop teams


• Demonstrable success in business development and winning new instructions


• In-depth knowledge of lettings legislation and compliance requirements


• Highly commercially aware with strong financial acumen


• Exceptional communication and relationship-building skills


• Proactive, results-driven, and customer-focused


• Professional qualification such as ARLA Propertymark (desirable)

What’s on Offer

• Competitive salary of £45,000–£50,000 (DOE)


• 10% bonus scheme


• Norwich Business Park head office with free parking


• 5 weeks’ holiday + birthday leave + 4 wellbeing days + special leave scheme


• Private health and dental care


• Employment Hero reward scheme


• Employee Assistance Programme & wellness initiatives


• Professional development opportunities


• Equipment to support homeworking

Interested?

Please call Michelle Topley on or email your CV to

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