Apprentice Operational Support Officer (Band 6/AO)

Details
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Reference number

462448

Salary

£28,499
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Administrative Officer
Band 6### Contract type

Fixed term

Apprenticeship

Loan

Secondment### Length of employment

Apprenticeship fixed\-term up to 20 months with the possibility of extension or a permanent contract depending on business need### Business area

HSE \- Director of Regulation (DOR)### Type of role

Administration / Corporate Support### Working pattern

Flexible working, Full\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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EdinburghAbout the job
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Job summary

Operational Support team members provide high\-quality operational, administrative and technical support within office\-based environments for Inspection, Investigation, and Specialist Divisions, delivering key functions that contribute to regulatory operations across these divisions. Cross divisional support is also provided to Chemical, Explosives and Microbiological Hazards Division (CEMHD) and Energy Division (ED) on an ad hoc basis, making Operational Support colleagues the backbone and integral part of a host of regulatory support work.

They work as part of a collective team within specific office locations, whilst aligned to and supporting delivery via a functional operating model. Every colleague is assigned to up to three of the division’s six priority workstreams.

You will also complete a Business Administration level 3 as part of your employment with us.

Please be advised that due to the course requirements, part time hours are not available for this position during the duration of the apprenticeship.

Job description

You will contribute to the delivery of HSE’s Strategy and plan of work by undertaking a range of business support tasks and processes, against stringent service level agreements, in direct support of both front line and other HSE staff, including providing support to other parts of HSE, on both a local and national basis. You will do this by:

Targeting \& Intelligence (T\&I): Workstream activities relate to the provision of inspection premises as part of the annual inspection programme. This consists of actioning visit requests in a timely manner through triage of potential sites and creation of visit packs in support of Inspectors, ahead of visits. Cases must be created and accurately recorded on the correct corporate system for inspection recording.

Gas Events: Workstream activities relate to actioning of all Gas Events, as per agreed Service Level Agreements (SLAs) and the Downstream Gas procedure.

Litigation (England, Wales, Scotland): Workstream activities relate to careful management of allocated Litigation cases, completing actions within agreed deadlines. Collaboration and liaison across Divisions is required, alongside professional and sensitive witness liaison.

Freedom of Information/Environmental Information Requests, and FFI (Fee for Intervention): Workstream activities relate to actioning of Information Requests, through triage of corporate systems to identify information and evidence for disclosure, redacting as required.

FFI is a regulatory charging system that allows HSE to recover its costs when it identifies material breaches of health and safety law during inspection and investigations. Workstream activities include inbox management, with awareness of invoice\-run periods, which require heightened responsiveness and prioritisation. Completion of queries and disputes according to agreed templates, procedures and timescales.

Data Quality: Workstream activities relate to supporting annual reviews of corporate data in case management systems in line with yearly workplan, to aid inspection delivery and improve the efficiency of site triage. Timely correction and update of corporate data to ensure accuracy for purposes of reporting.

Radiation Authorisation and Notification (RADAN): Workstream activities relate to supporting Inspectors with notifications, registrations and consents via the RADAN portal.

Person specification

Essential Skills

• Well\-developed communication skills, both written and verbal, with the ability to interact politely and professionally with others


• Willingness to learn and develop new skills, including understanding how the organisation works


• Organisational skills, with the ability to manage tasks and meet deadlines


• Ability to work both independently and as part of a team


• A positive and flexible approach to work, with the ability to adapt when priorities change and stay focused when working on multiple tasks


• Confidence in asking questions and seeking support when needed


• Attention to detail and ability to complete tasks accurately

Apprenticeship Eligibility

This is a development role – so to be eligible to apply, the training and development you receive must provide you with significant new skills and learning. This is an essential requirement for apprenticeship funding and means you must not already hold a similar or higher qualification, be working towards a similar or higher qualification, or be significantly experienced in the Business Administrator modules.

If you hold a similar or higher qualification or, are currently working towards a similar or higher qualification in the Business, Business Management, or Business Administration modules, any offer of employment will be withdrawn.

In addition you must:

• Be aged 16 or over (there is no upper age limit).


• Have the right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship


• Hold and provide evidence of a level 2 equivalent qualification in Maths and English (I.e., GCSE Grade A\-C) or be willing to work towards achieving this as part of the apprenticeship programme.

For candidates aged 19 and over, for this programme, in line with the Department for Work and Pensions (DWP) HSE has agreed that it is a learner\-led decision to complete Functional Skills (Level 2 Maths and English). This means that if you cannot evidence you have this already, you now have the option to complete the Functional Skills or opt\-out if you prefer. We wish to encourage learners to continue with Functional Skills, especially if you feel it would be beneficial in improving your literacy or numeracy skills or it may be helpful for your future career ambitions to have an English and Maths qualification but for this pathway it is not mandatory.

For candidates aged 16\-18, you will be required to provide evidence of a level 2 equivalent qualification in Maths and English (i.e., GCSE Grade A\-C). If you do not hold or are unable to provide evidence of this, you will be required to undertake Functional Skills exams (Level 2 Maths and English) as part of the apprenticeship programme.

Hybrid Working

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non\-contractual arrangement, and your allocated office will be your contractual place of work.

There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business\-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace


• Working Together

Benefits
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Alongside your salary of £28,499, Health and Safety Executive contributes £8,256 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.* Learning and development tailored to your role

• An environment with flexible working options


• A culture encouraging inclusion and diversity

We invest in our people with;

• Competitive rates of pay


• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28\.97% far more than in the private sector.


• Family friendly policies and working hours to help balance your home life and career


• Carer friendly policies to help create a supportive working culture


• 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1\-day Civil Service privilege leave.


• Parental leave benefits


• As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E\-Gift Cards and Vouchers via our partner EdenRed.

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### **Selection process details

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