Airline Groups & Reservations Consultant

Airline Reservations & Groups Consultant Wanted !!

Do you have experience of working for an airline and looking for a new challenge.

Key Responsibilities

• Group sales and reservations handling


• Taking reservations calls from both direct passengers and trade partners


• Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)


• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines


• Daily and monthly airlines sales reports and reconciliation


• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.


• Taking calls from passengers and dealing with all aspects of customer service


• Taking calls from Travel Agents & Tour operators


• Occasional face to face dealing with passengers

• Minimum two years' experience in an airline reservations role


• GDS knowledge preferably Sabre


• Knowledge of fares and ticketing an advantage


• Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash


• Ability to work under pressure


• Excellent telephone manner


• Ability to work as part of a team

• Must be customer focused, well presented, and well spoken


• Good time management and organisational skills


• Must be professional whilst under pressure


• Excellent attention to detail


• Brilliant telephone manner


• Ability to work under pressure


• Flexibility

• Up to £28,000


• Full time office based role


• Monday - Friday working (8 hour shift)


• Travel benefits

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