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via Greenhouse · 8 September 2026 ·11 days ago

Agent Shops and Stations (Leeds, On-site)

Flix SE

Leeds

This listing is from Greenhouse

View original listing ↗

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  
We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
<ul>
<li style="line-height: 1.4; font-size: 12pt;">Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip</li>
<li style="font-size: 12pt;">Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections</li>
<li style="font-size: 12pt;">Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates</li>
<li style="font-size: 12pt;">Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams</li>
<li style="font-size: 12pt;">Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact</li>
<li style="font-size: 12pt;">Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated</li>
<li style="font-size: 12pt;">Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles</li>
</ul>
📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!
About You
<ul>
<li data-renderer-start-pos="10944">Love providing great customer service, have experience in customer-facing roles and excellent communication skills </li>
<li data-renderer-start-pos="10944">You are proactive, motivated, autonomous and have a desire to grow with a business </li>
<li data-renderer-start-pos="10944">You thrive in high pressure, fast moving and dynamic environments </li>
<li data-renderer-start-pos="10944">You can prioritise key tasks and make quick decisions, sometimes on limited information </li>
<li data-renderer-start-pos="10944">Have the ability to deal with difficult situations whilst remaining professional at all times </li>
<li data-renderer-start-pos="10944">You have a strong awareness of health & safety in a busy operational environment and act to keep people safe </li>
<li data-renderer-start-pos="10944">You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times </li>
</ul>
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  
What We Offer
<ul>
<li data-renderer-start-pos="11445">Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. </li>
<li data-renderer-start-pos="11742">Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. </li>
<li data-renderer-start-pos="11877">Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. </li>
<li data-renderer-start-pos="12004">Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. </li>
</ul>
To view more local benefits specific to each office location, please check out this link: <a href="https://flix.careers/locations/">Locations - Flix Career</a>
<hr>
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you! 
<iframe src="https://www.youtube.com/embed/YlHz7TiiRAw" width="560" height="314"></iframe>

This listing is from Greenhouse. View original listing ↗

Agent Shops and Stations (Leeds, On-site)

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