Agent Network Manager
About Pro Gases UK
Pro Gases UK Limited is a leading supplier of industrial and beverage gases across the United Kingdom. We pride ourselves on reliability, safety, and exceptional customer service. To support our continued growth and expand our national footprint, we are scaling our network of third\-party distribution hubs and agents. We are seeking a proactive, commercially minded, and safety\-conscious Agent Network Manager to spearhead the recruitment, onboarding, ongoing management, and strategic expansion of our agent network.
Role Overview
The Agent Network Manager will act as a bridge between Pro Gases UK and our network of independent distribution agents. You will be responsible for identifying and onboarding new regional agents, ensuring they are fully compliant with rigorous health, safety, and industry regulations, and driving ongoing performance. You will also play a key role in developing and executing our long\-term agent network strategy, helping us scale our distribution reach efficiently with the Sales Director and Customer Account Manager..
1\. Sourcing \& Onboarding
- Network Expansion: Work with the Sales Director to plan and execute the strategy for building and scaling our agent network across target UK regions, identifying high\-potential local partners to act as industrial gas cylinder distribution hubs.
- Onboarding \& Setup: Manage the end\-to\-end onboarding process for new agents, ensuring smooth integration into the Pro Gases network.
- Documentation \& Compliance: Ensure all new and existing agents possess the correct legal, commercial, and operational documentation.
- Safety \& Regulatory Compliance: Enforce strict adherence to health and safety standards, and regulatory requirements across all agent locations.
- System Training: Deliver comprehensive training to agents and their staff on Pro Gases operating systems, inventory tracking, and ordering portals.
- Standard Operating Procedures: Conduct regular audits and refresher training to maintain operational consistency across all hubs.
- Performance Tracking: Monitor key performance indicators (KPIs) for each agent hub, tracking fill levels, stock turn, delivery efficiency, and customer satisfaction metrics.
- Query \& Issue Resolution: Act as the primary point of contact for day\-to\-day operational queries, technical questions, or supply chain bottlenecks raised by agents, resolving them swiftly to prevent disruption.
- Customer Service Standards: Ensure all agents and their staff represent the Pro Gases brand professionally, delivering top\-tier customer service and correct handling of end\-user inquiries.
- Network Strategy: Collaborate with senior management to refine and execute the long\-term roadmap for expanding our distribution footprint.
- Market Insights: Provide feedback from the field regarding regional demand, competitor positioning, and opportunities to optimize hub locations.
- Experience: Proven experience in account management, channel partner management, network development, or field operations—ideally within industrial gases, logistics, hazardous goods, or a regulated distribution sector.
- Operational Acumen: Strong capability in training third parties on digital systems, inventory processes, and operational workflows.
- Relationship Building: Exceptional interpersonal and communication skills, with a track record of successfully managing external partners and resolving issues proactively.
- Travel Readiness: Willingness to travel regularly across the UK to visit agent sites, conduct audits, and support onboarding.
- Competitive salary and performance\-based incentives
- Company vehicle / car allowance
- Opportunities for career progression as our national footprint expands
- A supportive, dynamic team environment within a growing industry leader
Benefits:
- Company car
- Health \& wellbeing programme
- On\-site parking
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