Aftersales Manager
Pembrook Resourcing
Basildon
Full-time
GBP 45,000 – 60,000
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Aftersales Manager Location: Basildon
Salary: £45,000–£50,000 Basic + Bonus (OTE £60,000)
Job Type: Full Time | Permanent
The Role An excellent opportunity has arisen for an experienced Aftersales Manager to join a busy and successful automotive dealership in Basildon. This is a key leadership role responsible for driving performance across the Service and Parts departments, improving customer satisfaction, and maximising aftersales profitability.
You will lead a team of Service Advisors, Technicians, and Parts staff, ensuring the smooth and efficient running of the aftersales operation.
Key Responsibilities • Lead, motivate, and develop the aftersales team.
- Oversee the daily operation of Service and Parts departments.
- Drive workshop efficiency, utilisation, and labour sales.
- Maximise aftersales revenue and departmental profitability.
- Monitor and improve customer satisfaction (CSI) scores.
- Manage departmental KPIs and implement performance improvement plans.
- Handle escalated customer complaints professionally.
- Ensure compliance with manufacturer standards and dealership processes.
- Control costs and manage departmental budgets effectively.
- Work closely with senior management to achieve business objectives.
- Strong leadership and people management skills.
- Proven track record of achieving aftersales targets and KPIs.
- Excellent communication and customer service skills.
- Strong commercial and financial awareness.
- Full UK driving licence.
- Manufacturer standards and audit experience.
- Familiarity with dealer management systems (DMS).
- Realistic OTE of £60,000.
- Company pension scheme.
- Ongoing manufacturer and leadership training.
- Career progression opportunities.
- Supportive and professional working environment.
- Performance-based incentives.
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