Aftersales and Service Advisor
Aftersales and Service Advisor
£27,000-£30,000 DOE | Full Time | Permanent
Monday- Friday 9am-5pm
Heywood
Are you an organised, customer-focused professional who enjoys delivering outstanding service and keeping things running smoothly behind the scenes?
We're recruiting for an Aftersales and Service Advisor to join a successful and growing retail business operating within a specialist lifestyle sector. This is an exciting opportunity to become part of an established and supportive team, working with premium products while playing a key role in delivering an exceptional aftersales experience to customers.
Whether you have previous experience in aftersales, service administration, warranties or a customer service role, or you're looking to develop your career with full training provided, we'd love to hear from you.
The Role
As an Aftersales and Service Advisor, you'll be responsible for supporting customers throughout their aftersales journey, ensuring service bookings, warranty claims and workshop administration are managed efficiently. You'll work closely with customers, the workshop team and external suppliers to deliver a seamless customer experience.
You'll be responsible for:
- Managing new and used vehicle warranty claims from start to finish
- Booking vehicles into the workshop for servicing, warranty and habitation work
- Ordering parts required for upcoming workshop jobs
- Liaising with third-party suppliers to coordinate repairs and transport
- Keeping customers updated on the progress of their vehicles
- Assisting with workshop scheduling and time management
- Processing warranty claims accurately using manufacturer systems
- Following up outstanding warranty claims and customer bookings
- Checking warranty parts on arrival to ensure accuracy and condition
- Meeting and greeting customers visiting the service department
- Providing outstanding customer service at every stage of the aftersales process
- Previous administration, customer service or aftersales experience is desirable
- Excellent organisational and time management skills
- Strong communication skills with the ability to build rapport with customers
- Confident using IT systems and learning new software
- A proactive approach with excellent attention to detail
- Ability to prioritise a busy workload and manage multiple tasks
- A positive, team-focused attitude with a willingness to learn
- Professional, customer-focused approach at all times
- £27,000-£30,000 basic salary DOE
- Full training provided
- Supportive and friendly team environment
- Career development opportunities
- Company pension
- Free on-site parking
- Opportunity to work with premium products in a growing business
Monday to Friday, 9:00am – 5:00pm (37.5 hours per week).
Some Saturday working will be required, with either overtime paid or time off in lieu.
If you enjoy delivering excellent customer service, thrive in a fast-paced environment and want to join a business where your contribution is valued, we'd love to hear from you.
Apply today with your CV.
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