After Sales Regional Service Representative - Italy

About the role

As the Regional After Sales Representative – Passenger Cars, He/She is responsible for building and maintaining a strong and customer\-focused After Sales service level in the designated region.

He/She supports the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. He/She plays an important role in developing, implementing, and maintaining service products and After Sales propositions. He/She ensures that service procedures are carried out correctly and perform all necessary administrative tasks.

This role reports directly to the Aftersales Manager in Italy.

Location: Italy

Key responsibilities

• Support the dealer network, focusing on high quality and mutual satisfaction, and act as the BYD after\-sales contact person. Ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business.


• Ensure implementation and follow\-up of all BYD aftersales commercial policies and after\-sales standards.


• Monitor the dealer aftersales business plan and the development of all after\-sales activities to achieve BYD P\&A and service qualitative and quantitative objectives.


• Secure the quality of the service network through timely training, tooling, and other supportive materials. In collaboration with BYD HQ, create, implement, and ensure regular performance reporting.


• Introduce BYD Aftersales Service IT systems/platforms, and ensure deployment in each dealer and service shop.


• Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country.


• Assist dealer after\-sales management in creating the best customer satisfaction and after\-sales experience processes (NPS from service).


• Support and communicate with BYD spare parts team/warehouse, technical support, and warranty teams regarding critical issue handling, quality investigations, and training.


• Integrate the Aftersales area within the overall business scope of BYD in Italy, proactively aligning and coordinating with Sales, Marketing, Dealer Network Development, Product Management, Training, and other relevant departments.

• Bachelor’s or Master’s degree, or equivalent level acquired through education or work experience.


• 3\+ years of experience in a similar role in automotive / e\-mobility within an importer or OEM.


• Excellent written and verbal communication skills in Italian and English (mandatory). Chinese is a plus.


• High attention to detail, strong time management, resilience and target focus. Proficiency in PowerPoint and presentation skills.


• Willingness to travel frequently within the territory and abroad (including potential trips to China), approximately 25% of the time.

• Competitive remuneration based on performance and experience.


• Health Insurance (Metasalute) and Meal Vouchers.


• Department and company\-wide team\-building events.


• A unique opportunity to contribute to the European transition to Zero Emissions transportation and the de\-carbonization of the economy.

Founded in February 1995, BYD Group is a leading high\-tech, multi\-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries. Committed to creating a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees across more than 400 cities in 79 countries, actively driving the implementation of complete zero\-emission and emission\-reduction solutions.

BYD embraces the responsibilities and duties of this era, firmly embracing the tides of electrification and automotive intelligence, and is asserting itself as a global leader in new energy vehicles in China and around the world, paving the way for ecological innovation and development.

Our goal is to build a zero\-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world.

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