via reed · 3 June 2026 ·3 days ago

After Sales Executive

Trinity Resource Solutions
Marlow Contract GBP 30,000 – 30,000
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An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.

Key Responsibilities:

  • Provide high-quality technical support to customers, aiming for first-time resolution of enquiries

  • Build and maintain strong relationships with service agents, dealers, and internal stakeholders

  • Take ownership of customer interactions from enquiry through to resolution

  • Authorise product collections and arrange warranty repairs when required

  • Identify opportunities to improve efficiency and contribute to operational excellence


Skills & Experience:
  • 1–2 years’ experience in an after-sales, technical support, or customer support environment

  • Excellent interpersonal and communication skills with the ability to engage at all levels

  • Strong written and verbal communication skills, particularly when handling customer queries or complaints

  • Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations

  • Professional and empathetic approach to problem solving

Personal Attributes:
  • Self-motivated, enthusiastic, and customer-focused

  • Highly organised with strong attention to detail

  • Adaptable and able to manage changing priorities

  • Committed to continuous learning and personal development

Benefits:
  • 25 days holiday + bank holidays

  • Private Medical & Dental Insurance

  • Group Life Assurance Benefits

  • Annual Gym Allowance

  • Discounted products

This listing is from reed. View original listing ↗

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Full-time
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Trinity Resource Solutions

2 open positions · Burnham, Marlow

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