After Sales Engineer
About the Company
SASIB is a leading organization headquartered in Castel Maggiore, Italy.
As a key player in the manufacturing of automatic machinery for the tobacco industry, we specialize in cigarette making and packing, filter tubes, and machines for other tobacco products (OTP).
Our business encompasses a wide range of new technologies and special product development, aimed at developing new machines to respond to the latest market demands for medium\-speed production lines.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about SASIB and its comprehensive business landscape, please visit www.sasib.com.
SASIB is part of Coesia, a group of innovation\-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026\.
About the Role
The selected candidate will join the Service Department, comprising the After\-Sales and Spare Parts teams, and will act as the main point of contact for customers for all post\-sales service activities. This role plays a key part in both developing the spare parts and service business and coordinating end\-to\-end technical and operational support requests, ensuring timely and effective management through close collaboration with cross\-functional teams.
The After Sales Engineer:
- Act as the primary contact for customers on all post\-sales service\-related topics, ensuring continuous support and a high level of customer satisfaction.
- Coordinate and monitor service requests, including assistance, maintenance, auditing, and spare parts supply, ensuring accurate and timely execution in collaboration with internal functions (Engineering, Sales \& Spare Parts, Procurement, Production Planning, Warehouse, and international subsidiaries).
- Propose refurbishment solutions for installed machines, upgrade kits, and new machine formats to customers.
- Manage the sales of original spare parts and accessories, identifying business opportunities among existing customers and prospects.
- Prepare commercial offers, negotiate sales conditions, and manage the process through to order closure.
- Support Area Managers in defining commercial offers, contributing to the sizing of spare parts sales within the overall proposal.
- Ensure effective and timely order fulfillment, monitoring the entire operational flow from order entry to shipment, in coordination with the warehouse and relevant internal functions.
- Monitor spare parts performance by customer and geographical area, analyzing sales volumes, service levels, backlog, order processing times, and compliance with payment terms.
- Identify operational or commercial issues and propose corrective actions and continuous improvement initiatives.
- At least 2 years of experience in spare parts sales, aftermarket, or machinery\-related roles.
- Solid understanding of logistics, warehouse operations, order management, and ERP systems.
- Strong organizational skills and ability to manage cross\-functional coordination.
- Excellent interpersonal, commercial, and negotiation skills.
- Strong customer orientation, problem\-solving mindset, and attention to deadlines.
- Fluency in English.
- Availability for international business travel.
Job Reference: CGS13298
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