After Sales Area Manager Switzerland (FR)

Location: Switzerland \| Full\-Time

Department: After Sales

Reports to: Head of After Sales in Switzerland

Your Responsibilities:

• Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters.


• Monitor and improve service quality, customer satisfaction, and operational efficiency.


• Ensure compliance with company aftersales standards, processes, and KPIs.


• Analyze market and dealer performance data to identify opportunities for improvement and growth.


• Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem\-solving.


• Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.


• Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.


• Report market trends, competitor activity, and customer insights to internal stakeholders.


• Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives.

Your Profile:

• At least 5 years of experience in Automotive After Sales experience in Switzerland.


• Academic Degree with specialization in engineering or similar business area.


• Strong knowledge of workshop processes, warranty, and parts operations.


• Excellent analytical, problem\-solving, and communication skills.


• Fluent in English and French, German and Italian will be considered an asset.


• Ability to work independently and travel frequently within Switzerland.


• Hands\-on, result oriented, pressure tolerant, do more \& talk\-less attitude is indispensable.

What We Offer

• A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.


• Opportunities for professional growth and development within a global organization.


• Competitive salary and benefits package.


• The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

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