Advice Manager

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Advice Manager on a fixed-term basis. This Interim Advice Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.

Details

• Salary: £36,565 FTE (£29,252 pro rata)


• Location: Brent, Northwest London


• Working Pattern: 32 hours across 4 days (Monday–Thursday)


• Working arrangements: Hybrid (2 days per week on site)


• Contract: Fixed term to 20th April 2027

About the Organisation

This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.

About the Role

As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact

Key Responsibilities

• Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers


• Hold a small caseload to stay connected to frontline delivery and community needs


• Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards


• Use case management systems to report on cases and outcomes, supporting funding needs and future applications


• Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy


• Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes


• Support effective volunteer management, including induction, support, supervision and retention activity


• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness


• Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready

Skills / Experience Required

• At least 3 years’ experience in welfare advice or casework within the charity sector


• Strong people management experience (including supporting and developing staff/volunteers)


• Strong project/service improvement experience, with confidence managing competing priorities


• Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding


• Confidence using case management systems and using data to inform reporting and improvements


• Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable

To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!

Interview Process

• Stage 1: informal screening call (fit, motivation, and values alignment)


• Stage 2: formal in-person interview

Deadline for Applications

• Monday 1st June 2026, 9am

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

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