Administrator Manchester Living Well/Neighbourhood Mental Health Teams
Job Summary
We invite applications to join our Living Well/Neighbourhood Mental Health Teams across Manchester. Living Well is a service co\-designed with people who have lived experience, created to bridge the gap between primary and secondary mental health services. Working alongside GMMH and VCSE organisations, we provide support that is trauma‑informed, holistic, person‑led and rooted in the community.
The post holder will provide a confidential and efficient administrative service to the Living Well Team. This includes managing incoming referrals, sending appointment letters, handling all telephone enquiries, and ensuring information is passed on promptly and accurately. You will play a central role in supporting the smooth running of the service.
We are committed to flexible working and welcome conversations about how this can work. We also strongly encourage applications from people with lived experience.
Selection Process
Shortlisted candidates will be invited to interview. If you would like to discuss the role, the team, or our ways of working before applying, please get in touch.
Administrators are essential to ensuring our service runs well and that people using our service have the best possible experience. Please refer to the job description and person specification for full details, and use your application to show us how your skills and experience—formal or informal—will help us make a difference in the lives of the people we support
Main duties of the job
Our administrators are often the first voice a service user hears so it is
essential that you are able to offer a warm welcome and calm presence.
Provide admin support to the Living Well team in relation to
correspondence with service users and entering data on our clinical
systems.
Supporting the team with rotas and room bookings.
Dealing with all incoming and outgoing mail: processing, distributing
and responding as appropriate.
Supporting the team to make onward referrals.
Supporting the team with recording outcome measure data.
Co\-ordinate and facilitate the dissemination of information to and from
the team.
Producing minutes from various meeting as required
Logging referrals as per the requirements of the team.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community\-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
GMMH is an equal opportunities employer. Applicants should be aware this role does not meet the requirements for Skilled Worker visa sponsorship
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