Administration Assistant

Overview

We are seeking a dedicated and organised Administration Assistant to join our team. This role offers an excellent opportunity for individuals with strong office experience and a keen eye for detail to support daily administrative operations.

You will support the Registered Manager, Operational Manager, Directors, Care Coordinator, and wider team by maintaining accurate records, managing communications, supporting compliance processes, assisting with recruitment administration, and providing administrative support to service users, staff, and external stakeholders.

The role requires excellent organisational skills, attention to detail, professionalism, and the ability to handle confidential information appropriately.

Responsibilities

• Manage telephone calls, emails, correspondence and enquiries professionally and promptly.


• Maintain accurate staff and service user electronic and paper records.


• Prepare letters, reports, meeting minutes, forms and operational documentation.


• Support recruitment administration, including interviews, onboarding and maintaining recruitment records.


• Monitor staff compliance records, including DBS checks, right\-to\-work documents, references, training, driving licences and professional registrations.


• Maintain training, uniform, ID badge and compliance registers.


• Contact staff regarding training, meetings and operational communications.


• Maintain compliance trackers and support audits, inspections and quality assurance activities.


• Gather and record information.


• Communicate professionally with service users, families, staff, commissioners, healthcare professionals and external agencies.


• Maintain confidentiality and comply with GDPR, data protection requirements and company policies.


• Record and escalate safeguarding concerns, medication changes, complaints, missed visits, service user wellbeing concerns and other operational risks without delay.


• Attend training, supervision, meetings and development activities as required.


• Undertake other reasonable duties appropriate to the role.

Essential

• Previous administrative experience in a health, social care, customer service, or office\-based environment.


• Experience of maintaining accurate records and handling confidential information.


• Hold a full UK driving licence and have access to a reliable vehicle for work purposes.

• Experience working within health \& social care, or a regulated environment.


• Experience using care management systems, rota systems, or compliance management systems.

• GCSE (or equivalent) in English and Mathematics


• NVQ Level 2 or Level 3 in Business Administration, Customer Service, Health and Social Care, or a related field.


• Relevant administrative, customer service, health, social care, or business qualification.


• A degree is not essential for this role.

Benefits:

• Company pension


• Free parking


• On\-site parking

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