Admin Team Lead

Please complete the application form on the Fordingbridge Surgery website Job Vacancies \- FORDINGBRIDGE SURGERY . Closing date Tuesday 30th June 2026\.

Job Overview
We are seeking an experienced and highly organised Referrals \& Medico‑Legal Administration Team Lead to join our friendly GP practice. This is a senior administrative role with responsibility for overseeing referral pathways, medico‑legal processes, and providing day‑to‑day leadership to the administrative team.

Salary is competitive / NHS experience essential.

Responsibilities

1\. Referral Management (Lead Responsibility)

Operational Delivery

• Lead on the end‑to‑end processing of all referrals, including:


• Standard referrals via eRS (eReferrals System) and Accumail


• Rapid Suspected Cancer Referrals


• Advice \& Guidance via eRS, Cinapsis, and Accumail


• Ensure referrals are:


• Submitted accurately and promptly


• Appropriately coded and attached


• Compliant with local and national referral pathways

• Take overall responsibility for managing and monitoring eRS worklists, including:


• Rejected / Triage worklists


• “Letter Outstanding” worklists


• “Awaiting Booking” worklists


• Advice \& Guidance worklists


• Returned / Cancelled / DNA worklists


• Navigate the Directory of Services to support accurate referral selection


• Carry out patient searches and troubleshoot referral issues

• Oversee all aspects of Suspected Cancer referrals, including:


• Issuing safety net letters


• Creating and monitoring scheduled tasks


• Chasing clinic outcomes and letters


• Escalate delays or missing information appropriately to clinicians and management

• Act as the administrative lead for medico‑legal work, ensuring compliance with:


• GDPR


• Information Governance standards


• NHS medico‑legal guidance


• Oversee and process requests including:


• Power of Attorney documentation


• Consent to share information


• Proxy access


• Subject Access Requests (supporting role, where applicable) ??


• Private Medical Reports using IGPR software


• Manage Lloyd George Notes and PCSE records: Ordering, sending, receiving, and returning patient notes


• Liaison with PCSE and Restore

• Provide I.T. Support for the whole practice team include User account management


• Perform administrative and clerical duties linked to patient clinical needs as required e.g. open post, book ambulances, liaise with hospitals, obtain clinical test results, patient registrations, retrieve and re\-file records etc


• Accurately scan, code and record clinical information in patients medical records


• Administrative support where relevant to documents scanned including filing and management of work flowed items


• Maintain survelliance of all incoming electronic forms of communication including email, eLite, Anima and process as per protocol


• Assist Practice team with all reasonable requirements


• Administrative support may include specific blocks of work or individual tasks e.g. filing / photocopying / troubleshooting I.T. problems including hardware (printers), liaising with outside agencies etc


• Follow Practice protocols to ensure consistent and high quality care is provided to our patients


• Make appointments for specific clinics for patients, face to face and by telephone in accordance with Practice procedures for specific vasectomy, vaccination and baby clinics.


• Meet and greet patients and visitors to the Practice


• You will also be expected to carry out any reasonable duties which may be requested from time\-to\-time

Experience

· Extensive experience in GP practice administration

· Strong knowledge of NHS referral systems (eRS, Accumail, Advice \& Guidance)

· Experience managing complex workflows and deadlines

· Excellent attention to detail and organisational skills

· Confident leadership and communication skills

Desirable:

· Experience in a supervisory or team lead role

· Strong understanding of medico‑legal and information governance processes

· Experience auditing referral pathways

· Advanced SystmOne knowledge

This role requires a proactive individual capable of managing complex tasks efficiently while maintaining excellent standards of service. The successful candidate will be organised, detail\-oriented, and committed to continuous improvement within the team.

Closing date Tuesday 30th June 2026

Work Location: In person

This listing is from indeed. View original listing ↗