Accounts and Sales Support Administrator

The Role

Ember Recruitment are looking for an organised, reliable and proactive Accounts & Sales Support Administrator to join a family business in Hatfield. This is a varied office-based support role, assisting both the Accounts and Sales teams with the day-to-day administration that keeps the business running smoothly.

This is not a sales position and does not involve generating quotations or processing customer orders. The role combines accounts administration, credit control, transport and despatch support, supplier chasing, documentation and general office duties.

Key Responsibilities

Accounts Support

· Assisting with the preparation and processing of invoices

· Credit control - contacting customers regarding overdue accounts and chasing outstanding payments

· Allocating the correct profit centres to invoices

· Processing and recording receipts

· Assisting with bank reconciliations

· Completing accounting, customer and supplier forms

· Completing new supplier and customer account documentation

· Liaising with carriers regarding credits, collections and account queries

· Chasing credits due from suppliers and service providers

· Raising customer credit notes when authorised

· Maintaining accurate accounting records and filing

· Providing general administrative support to the accountant

Sales, Despatch & Office Support

· Answering incoming telephone calls and directing enquiries to the appropriate person

· Monitoring company mailboxes and ensuring messages are passed to the correct team member

· Liaising with transport and courier companies

· Arranging and following up collections from customers

· Chasing suppliers for outstanding deliveries and obtaining delivery updates

· Preparing, copying and organising delivery notes

· Assisting with despatch documentation

· Preparing and completing export paperwork

· Organising and sending customer samples

· Tracking samples, deliveries and collections where required

· Maintaining accurate electronic and paper records

· Providing general administrative assistance to the Sales team

· Providing additional office support as required

About You

· Highly organised with excellent attention to detail

· Reliable, conscientious and able to follow tasks through to completion

· Confident and professional on the telephone

· Comfortable communicating with customers, suppliers and transport companies

· Comfortable working with numbers and financial paperwork

· Able to manage several tasks and priorities at the same time

· Confident using email, Microsoft Office and computer systems

· Able to work independently and use initiative

· Proactive and willing to help wherever needed

· Friendly and comfortable working as part of a small team

Previous experience in accounts administration, credit control, office administration, logistics, despatch or sales support would be advantageous. Experience with accounting or ERP systems would also be useful, although training will be provided.

Please apply for further information

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