Account Manager

Account Manager

Sub Division: Facilities Management

Location: Manchester

Contract Type: Permanent

Hours: Full Time \- 40 hours \- Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are is seeking an experienced and driven Account Manager to lead the delivery of facilities management services across a major retail account. This is a high\-profile role requiring strong operational leadership, commercial awareness, and exceptional stakeholder management skills.

Job Description

Supporting the Account Director, you will take ownership of account performance, ensuring the consistent delivery of high\-quality, compliant, and cost\-effective FM services, with a particular focus on mobile operations across a multi\-site retail estate.

Responsibilities

Lead the end\-to\-end delivery of FM services across a large, multi\-location retail portfolio
Manage and optimise mobile engineering teams, ensuring service excellence and SLA compliance
Act as the primary point of contact for the client, building strong and trusted relationships at all levels
Drive continuous improvement, innovation, and operational efficiency across the account
Oversee financial performance, including budgeting, forecasting, and cost control
Ensure full compliance with health \& safety, statutory, and contractual obligations
Collaborate with internal teams to deliver strategic objectives and enhance customer satisfaction
Produce regular performance

Essential Qualifications/Skills

Proven experience as an Account Manager (or similar) within Facilities Management
Demonstrable experience managing mobile operations delivery within a multi\-site environment
Strong stakeholder management skills, with the ability to influence and build relationships across client organisations
Solid understanding of Hard FM services within a retail or fast\-paced environment is desirable
Financial acumen, including P\&L responsibility
Excellent communication, leadership, and organisational skills
Knowledge or exposure to Electric Vehicle (EV) infrastructure or services (Desirable)

In return for your hard work we offer additional training and development, 26 days holiday (\+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost\-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top\-ranked FM service provider in the Sustainable FM Index for 2020\. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

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