Account Manager

Job Tile: Account Manager

Salary: £26,000 \- £29,000 (based on experience) plus performance bonus

Hours: 37\.5 hours per week

About the Role

We are looking for a proactive and customer\-focused Account Manager to join our Sales \& Account Management team.

This is a fantastic opportunity for someone who enjoys building strong client relationships while working closely with internal teams to ensure a high\-quality service is delivered.

You will take ownership of a portfolio of customer accounts, acting as the key point of contact and ensuring their needs are met efficiently and professionally.

Key Responsibilities

• Build and maintain strong, long\-term relationships with customers


• Act as the main point of contact for client enquiries and requests


• Coordinate internally to ensure services are delivered on time and in line with SLAs


• Track and manage device repairs, replacements, and service delivery


• Maintain accurate customer records, pricing structures, and account information


• Work closely with operational teams to manage workflow and resolve issues


• Support customers with queries relating to timelines, services, and costs


• Assist in identifying opportunities to improve service delivery and grow accounts


• Produce reports and manage customer data using internal systems

We’re looking for someone who:

• Has experience in account management, customer service, or a similar role


• Is confident communicating with customers and internal teams


• Has strong organisational skills and attention to detail


• Can manage multiple tasks and priorities effectively


• Has a good level of commercial awareness


• Is proactive, adaptable, and solution\-focused


• Proficiency with Microsoft Office and confidence using internal systems.


• A proactive, positive “can\-do” attitude and a genuine desire to contribute to a growing business.


• Enjoys working as part of a team in a fast\-paced environment

• A supportive and collaborative team environment


• Opportunity to develop and grow within the role


• The chance to make a real impact on customer relationships and service delivery

At TMT First, we do more than just repair devices \- we help businesses and consumers get more from their technology while reducing environmental impact.

We specialise in mobile device repair, refurbishment, and lifecycle management, supporting customers across the UK with reliable, high\-quality service.

Our people are at the heart of everything we do. We’re a collaborative, fast\-paced business where teamwork, flexibility, and a positive attitude are key. We’re always looking for ways to improve how we work and the service we provide, and we encourage our teams to bring ideas and make a real impact.

Pay: £26,000\.00\-£29,000\.00 per year

Benefits:

• Casual dress


• Company events


• Cycle to work scheme


• On\-site parking

This listing is from indeed. View original listing ↗