Account Manager
About The Company
We are looking for a dynamic and proactive Account Manager to join our growing team in Failsworth and take ownership of a portfolio of leading global brands. You should be the type of person who loves solving problems with a focus on balancing both business and customer needs. The right candidate will have experience in liaising with Tier 1 retailers and household brands; have a good understanding of the loyalty or affiliate marketing industry and be able to confidently represent the company with key, blue\-chip clients.
The company is the world’s largest network of card\-linked offers, connecting leading brands with mainstream banks and loyalty platforms.
After four years of considerable growth, the company offers the chance to join a fast\-growing, market leader in the card linked rewards space with fantastic career prospects and a team with over 30 years’ experience in the sector.
Day\-to\-day responsibilities
- Maintain positive business relationships with our retail partners
- Deal with inbound enquiries from retail partners within your portfolio
- Support and retain key accounts and reduce drop\-off rate
- Carry out proactive check\-ins by email and video call for key accounts, offering additional updates and news on performance and marketing opportunities
- Maintain an accurate record of live, retained and lost merchants, analysing reasons for churn to help develop future strategies for reducing merchant drop off
- Resolve disputed payments with key retailers and occasionally assist the Finance team to recover payment of invoices or bad debt
- Manage additional targeted campaigns within the wider publisher network
- Identify new strategic partnerships to increase company growth across territories and verticals
- Negotiate offers and Ts and Cs with retail partners, achieving upselling targets and KPIs
- Keep up to date with market and competitor trends to identify potential threats and opportunities in the marketplace
- Gather and update relevant data on retail partners to ensure accurate forecasts, marketing and promotional materials
- Act as an ambassador for the company brand and mission
- Ensure all relevant systems, CRM, worksheets and databases are maintained and up to date at all times
- Additional Ad Hoc duties on behalf of the Operations team as and when required by the line manager
- Resolve retailer disputes and ensure the correct implementation of company contracts and obligations
- 1\-2 years of previous experience in a sales/account management role
- Highly Autonomous \- Ability to work with minimal oversight
- Exceptional organisational and time management skills
- Previous experience in a B2B role
- Experience working with Tier 1 retailers and household brands
- Experience within the loyalty and/or affiliate marketing industry
- Outstanding verbal and written communication skills
- A positive and persuasive personality with the ability to influence and negotiate effectively at C\-Suite level
- A proactive work ethic with the ability to take initiative and identify potential roadblocks ahead of time
- Ability to build strong working relationships with both internal and external stakeholders
- Ability to prioritise own workload and manage multiple projects simultaneously
- Strong computer literacy and ability to use and adapt to multiple systems including Hubspot CRM, Microsoft Office, Google Drive
- Mon\-Fri working schedule: 9\-5pm
- Competitive salary dependent on experience
- 25 days annual leave, plus Bank Holidays
- Hybrid and flexible working
- Annual bonus scheme
- Regular staff social events
- Great company culture
- Professional Development and Networking Opportunities
- Employee Referral Programmes
Pay: £28,000\.00\-£32,000\.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Private medical insurance
- Referral programme
- Work from home
- Manchester M35 9BD: reliably commute or plan to relocate before starting work (required)
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