Account Manager
We are looking for an Account Manager to join our Client’s growing and innovative business, taking ownership of key customer relationships while ensuring a high level of service and smooth day-to-day account management.
This is a fantastic opportunity for a commercially minded individual who enjoys building strong customer relationships, managing accounts and working closely with internal teams to deliver the best possible customer experience.
What You’ll Be Doing:
- Take ownership of a portfolio of customer accounts, acting as the main point of contact and building strong long-term relationships
- Manage customer orders from initial entry through to completion, including amendments, cancellations and rebooking
- Work closely with customers and internal teams to ensure orders are delivered accurately and on time
- Proactively identify and resolve customer issues, queries and complaints
- Monitor customer accounts, delivery schedules and outstanding actions to ensure a seamless service
- Prepare and follow up on quotations in line with customer requirements and agreed pricing
- Manage pricing updates, customer information and product data within the relevant systems
- Support customers with product, pricing and order-related queries
- Work closely with Sales, Customer Service and Operations teams to identify opportunities and resolve issues
- Develop strong relationships with customers and look for opportunities to increase customer satisfaction and account value
- Process credit notes and other account documentation where required
- Use customer data and account information to identify trends, issues and opportunities
- Support the introduction of new products, systems and processes
- Work collaboratively with colleagues across the wider business and international teams
- Previous experience in Account Management, Customer Account Management, Sales or a similar commercial role
- Strong track record of managing customer relationships and delivering excellent service
- Commercially minded with an understanding of customer retention and account growth
- Confident communicating with customers via telephone and email
- Experience managing customer orders and resolving queries from start to finish
- Previous experience using an ERP or CRM system is essential
- Salesforce experience would be advantageous
- Strong Microsoft Office skills, particularly Excel
- Excellent organisation and time-management skills
- Confident handling difficult conversations and finding practical solutions
- Analytical and commercially aware with strong attention to detail
- Proactive, self-motivated and comfortable taking ownership of customer accounts
- A strong team player who enjoys working in a fast-paced environment
- Competitive salary depending on experience
- Opportunity to manage and develop valuable customer relationships
- Varied role combining Account Management, Customer Service and Commercial Operations
- Supportive and collaborative team environment
- International working environment
- Training and professional development opportunities
- Excellent opportunity for career progression
Reference No. ACMCL
Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
This listing is from Reed. View original listing ↗