Account Manager

Job description

Oriel Collections is seeking a motivated and professional Account Manager to join our growing team.

The successful candidate will be responsible for managing and developing client relationships, ensuring service levels are maintained, and supporting the effective recovery of outstanding debt balances. This role requires excellent communication skills, strong attention to detail, and the ability to work in a fast\-paced environment.

Key Responsibilities:

• Managing a portfolio of client accounts


• Building and maintaining strong client relationships


• Providing regular performance updates and reporting


• Liaising with internal collections teams to ensure client expectations are met


• Investigating and resolving client queries efficiently


• Monitoring account performance and identifying opportunities for improvement


• Supporting business development and client retention activities

Requirements:

• Previous account management or customer relationship experience


• Experience within debt collection, credit control, or financial services preferred


• Strong organisational and communication skills


• Ability to analyse reports and interpret data


• Confident using Microsoft Office and CRM systems


• Professional and proactive approach

Benefits:

• 22 days holiday (increasing to 25 days with service) plus bank holidays


• Company pension


• Life insurance


• Employee wellbeing support, including counselling services


• Smart\-casual dress


• On\-site parking


• Company social events

Additional Information

• Job Type: Full\-time, Permanent


• Schedule: Monday to Friday


• Location: On\-site


• Salary: £28,000 \- £30,000 per year


• Education: A\-Level or equivalent preferred

If you are organised, client\-focused, and thrive in a target\-driven environment, we would love to hear from you.

Job Types: Permanent, Full\-time

Pay: £28,000\.00\-£30,000\.00 per year

Benefits:

• Casual dress


• Company pension


• On\-site parking

Education:

• Certificate of Higher Education (preferred)

Experience:

• Account management: 1 year (preferred)

Work Location: In person

This listing is from indeed. View original listing ↗