Account Manager

Accountabilities

• Manage the full post-sale customer lifecycle, from onboarding and implementation support through renewals, retention, and account expansion.


• Build strong, long-term relationships with key stakeholders, serving as a trusted advisor and strategic partner.


• Support customers in integrating technology solutions into their operational workflows to maximize value and business outcomes.


• Translate complex technical concepts, analytical outputs, and platform capabilities into clear business recommendations for both technical and executive audiences.


• Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders.


• Monitor customer engagement, adoption, satisfaction, and account health metrics to proactively identify risks and opportunities.


• Collaborate with sales, deployment, product, and technical teams to ensure successful customer outcomes and alignment with evolving business needs.


• Gather customer feedback and market insights to help inform product development priorities and future enhancements.


• Identify and develop upsell, cross-sell, and expansion opportunities to drive long-term revenue growth and customer success.


• Represent customer interests internally while contributing to the continuous improvement of processes, services, and customer experience.

Requirements

• 5+ years of experience in Account Management, Customer Success, Technical Consulting, Client Services, or a related customer-facing role.


• Proven ability to manage strategic accounts and develop long-term relationships with enterprise-level stakeholders.


• Experience working within utilities, infrastructure, energy, engineering, technology, or SaaS environments is highly desirable.


• Strong communication skills with the ability to engage effectively with both technical specialists and senior business decision-makers.


• Comfortable interpreting data, discussing technical concepts, and translating complex information into actionable business insights.


• Fluency in Portuguese and professional proficiency in English.


• Excellent project management, stakeholder management, and problem-solving capabilities.


• Strong commercial awareness with experience identifying account growth and expansion opportunities.


• Ability to work independently while collaborating effectively across international and cross-functional teams.


• Willingness to travel regularly as required for customer engagement and business development activities.


• An academic background in Engineering, Energy, Infrastructure, or a related field is advantageous.


• Experience working with electricity distribution, transmission, asset management, GIS platforms, or related technologies is considered a strong plus.

Benefits

• Competitive compensation package.


• Opportunity to work on solutions that directly contribute to the resilience, safety, and sustainability of critical infrastructure.


• Exposure to cutting-edge technologies, including AI, machine learning, digital twins, and advanced analytics.


• Significant career growth opportunities within a rapidly scaling international organization.


• Direct involvement in strategic customer partnerships and high-impact projects.


• Collaborative, innovative, and mission-driven work environment.


• Cross-functional exposure to product, engineering, deployment, and commercial teams.


• Ongoing professional development and learning opportunities.


• International work environment with exposure to global infrastructure and energy markets.


• Flexible working arrangements and travel opportunities.


• Opportunity to influence product evolution through direct customer insights and market feedback.

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