Account Manager

Accountabilities:

• Lead the full post-sale customer lifecycle, from onboarding and implementation through adoption, renewal, and expansion across enterprise utility accounts.


• Act as a trusted strategic advisor to customers, embedding advanced digital twin technology into operational workflows such as grid analysis, risk assessment, and investment planning.


• Translate complex AI and physics-based model outputs into clear, actionable insights that support executive and operational decision-making.


• Conduct regular Quarterly Business Reviews (QBRs) and maintain strong relationships with senior stakeholders across utility organizations.


• Partner closely with sales, deployment, and product teams to align customer needs with product roadmap evolution and feature prioritization.


• Monitor customer health metrics and proactively identify opportunities to improve adoption, satisfaction, and net revenue retention.


• Serve as the voice of regional customers, feeding market insights back into internal teams to improve product fit and customer success outcomes.

Requirements

• 5–10+ years of experience in Account Management, Customer Success, Technical Consulting, or similar client-facing enterprise roles.


• Background in utilities, energy, infrastructure, engineering SaaS, or similarly technical industries is highly preferred.


• Strong ability to engage with both technical stakeholders (engineers, analysts) and senior executives, translating between technical and business language.


• Fluent in Romanian with strong professional English communication skills.


• Experience working with data-driven platforms, technical products, or enterprise software solutions.


• Strong relationship management, communication, and stakeholder engagement skills in complex enterprise environments.


• Ability to travel as needed (approximately 20–40%) for customer engagement and relationship building.

• Engineering background in electrical, civil, industrial, or energy-related disciplines.


• Experience with electricity distribution (DSO) or transmission system operators (TSO).


• Familiarity with GIS systems, asset management platforms, or infrastructure analytics tools.

• Opportunity to work on technology that directly improves the resilience and safety of global power infrastructure.


• Exposure to advanced digital twin systems and cutting-edge AI-driven engineering models.


• High-impact role with direct influence on customer success, product evolution, and regional expansion.


• Strong career growth opportunities within a fast-scaling global organization.


• Collaborative, mission-driven environment focused on solving real-world infrastructure challenges.


• Direct engagement with leading utility organizations across Europe.


• Competitive compensation aligned with experience and market standards.

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