Account Manager

Accountabilities:

• Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.


• Own and grow a portfolio of strategic customers, acting as a trusted advisor and long-term partner.


• Drive net revenue retention by identifying and executing upsell and cross-sell opportunities aligned with customer maturity and goals.


• Lead renewal conversations with commercial confidence, ensuring value realization and proactively managing churn risk.


• Collaborate with enablement and product teams to maximize customer adoption and value extraction.


• Serve as the voice of the customer, feeding insights back into product and strategy to improve offerings.


• Build and execute quarterly account plans to achieve and exceed retention and expansion targets.


• Contribute to a strong cross-functional and customer-centric culture across the organization.

Requirements

• Proven experience in Account Management, Customer Success, or similar post-sale commercial roles in SaaS or B2B environments.


• Strong ability to engage and influence senior stakeholders, including C-level executives and VP-level leaders.


• Demonstrated success in driving renewals, retention, and revenue expansion within enterprise accounts.


• Strong commercial acumen with the ability to identify growth opportunities and execute strategic account plans.


• Excellent communication skills with the ability to simplify complex ideas and lead value-based conversations.


• Highly proactive, self-driven mindset with the ability to thrive in a remote and fast-paced environment.


• Strong curiosity and passion for understanding customer needs and delivering measurable outcomes.


• Comfortable working in ambiguous, builder-type roles where processes and playbooks are still evolving.

• Remote-first work environment with flexibility across Europe.


• Opportunity to shape and define a foundational Account Management function.


• Direct impact on customer success, revenue growth, and product direction.


• Close collaboration with experienced GTM and product teams in a high-growth environment.


• Exposure to leading global technology and go-to-market organizations.


• Strong culture of ownership, autonomy, and continuous learning.


• Opportunity to build long-term strategic relationships with enterprise customers.

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