Account Manager - Hotels EMEA
<h2><strong>Account Manager, Hotels EMEA (German Speaking)</strong></h2>
<p>Germany (Remote)</p>
<p><strong>With millions of diners, 60,000+ restaurant partners and 25+ years of experience, </strong>OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. </p>
<p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p>
<p><strong>About the job</strong></p>
<p>OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.</p>
<p> </p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.</li>
<li>Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.</li>
<li>Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.</li>
<li>Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.</li>
<li>Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.</li>
<li>Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.</li>
</ul>
<p> </p>
<p><strong>Minimum Qualifications</strong></p>
<ul>
<li>German Speaking to a business level profeciency</li>
<li>5+ years of Account Management or equivalent experience.</li>
<li>Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.</li>
<li>Outstanding negotiating and communication skills.</li>
<li>An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.</li>
<li>Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.</li>
</ul>
<p> </p>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li>Account Management experience within a B2B SaaS or high-growth hospitality technology environment.</li>
<li>Business-fluent German language skills to support regional customers with clarity and cultural awareness.</li>
<li>Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.</li>
<li>Prior restaurant management or food and beverage (F&B) sales experience.</li>
<li>A genuine passion for the hospitality industry and technology.</li>
</ul>
<h4><strong>Benefits and Perks</strong></h4>
<ul>
<li>Generous paid vacation + time off for your birthday</li>
<li>Work from (almost) anywhere for up to 20 days per year</li>
<li>Focus on mental health and well-being:</li>
<ul>
<li>Company-paid therapy sessions through SpringHealth</li>
<li>Company-paid subscription to Headspace</li>
<li>Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)</li>
</ul>
<li>Paid parental leave</li>
<li>Paid volunteer time</li>
<li>Focus on your career growth:</li>
<ul>
<li>Development Dollars</li>
<li>Leadership development</li>
<li>Access to thousands of on-demand e-learnings</li>
</ul>
<li>Travel Discounts</li>
<li>Employee Resource Groups</li>
</ul>
<p>There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The salary range for this Germany located role is €45,000-€50,000</p>
<p>In addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits in accordance with local law and company policy.</p>
<p> </p>
<p><strong>Work Environment & Flexibility</strong></p>
<p>At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.</p>
<p><strong>Inclusion</strong></p>
<p>We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.</p>
<p>If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.</p>
<p class="p1">#LI-LT1 #LI-Remote<span class="Apple-converted-space"> </span></p>
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