Account Manager

Account Manager
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Customer Success \& Account Management

UK\-based \| Remote\-first \| Full Time

£60,000 to £70,000 base \+ c.£20,000 OTE \+ equity

Overview
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We’re hiring on behalf of a fast\-growing B2B SaaS company that works with some very large technology, entertainment and consumer brands. The business helps enterprise teams better understand, manage and grow high\-value customer engagement channels. They’re still a lean team, but they already work with the kind of customers most startups would be very proud to win.

They’re now looking for an Account Manager to help look after and grow a small number of important enterprise accounts, with one major global customer being the immediate focus.

This is not a “keep the lights on” account management role. The team needs someone who can build proper relationships, understand where more value can be created, spot growth opportunities, and keep things moving across both the customer and internal teams.

What You’ll Do
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As Account Manager, you’ll own and grow high\-value enterprise relationships.

Day to day, you’ll:

• Build strong, multi\-threaded relationships across customer teams, rather than relying on one main contact


• Understand what different stakeholders care about and where the product can support their goals


• Spot opportunities for wider adoption, new use cases and sensible account growth


• Help existing customers get more value from the platform over time


• Work closely with Product, Customer Success, Commercial and Community teams internally


• Keep internal teams moving when something matters to the customer


• Bring customer insight back into the business in a clear, useful way


• Communicate confidently with senior stakeholders, from regular check\-ins through to more important account conversations


• Help turn trust and good customer outcomes into long\-term commercial growth

There will be commercial conversations, but this is not a pure sales role. The right person will grow accounts by being trusted, useful and close enough to the customer to see where the next opportunity is.

What We’re Looking For
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We’re looking for someone who has managed large, complex customer relationships and knows how to move an account forward.

You’ll likely have:

• Strong experience in Account Management, Customer Success or Strategic Customer Success


• Experience working with enterprise customers, ideally large brands or multi\-stakeholder accounts


• A track record of growing accounts through adoption, expansion, cross\-sell, upsell or broader stakeholder influence


• Strong commercial awareness, without needing to be a pure salesperson


• The confidence to build trust with senior stakeholders and communicate clearly


• Strong pace and prioritisation, especially when lots of things are moving at once


• The confidence to push internally when something needs to happen for the customer


• A proactive, improvement\-focused mindset


• Comfort working in a lean startup, scale\-up or high\-touch client environment where not everything is perfectly defined

A background in an agency or client services environment would be genuinely interesting here, especially if you’ve owned demanding enterprise clients and had to build trust, manage pace, push internally, and make things happen without lots of structure around you.

The most important thing is the operating style. We’re looking for someone proactive, commercially aware and customer\-led, not someone who simply waits for the client to set the agenda.

This Role Will Suit You If
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You enjoy complex accounts where there is still a lot to build. You’re the kind of person who naturally thinks about where the risk is, where the opportunity is, who else needs to be involved, and how to keep momentum going. You care about the customer, but you’re not passive. You’ll listen properly, build trust, and then help shape what happens next. You’re organised and detail\-focused, but not purely operational. You bring judgement, pace and a point of view.

This Role May Not Be Right If
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You prefer a very structured account management setup with fixed playbooks, narrow responsibilities and lots of process already in place. It may also not be the right fit if you’re happiest in a reactive role where the customer sets the agenda and you mainly manage follow\-ups. The team needs someone who can take ownership, build trust quickly, challenge where needed, and help a major account keep growing.

What We Offer
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• £60,000 to £70,000 base salary \+ c.£20,000 OTE, linked to expansion revenue


• Meaningful equity included


• Remote\-first working on offer


• Flexible working hours


• UK\-based role with regular overlap with US customer time zones, including East Coast and some West Coast calls


• Co\-working access where relevant

Interview Process
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• Intro call with Talent Partner, 30 minutes

A first conversation to understand your background, the accounts you’ve owned, and what you’re looking for next.

• Hiring manager conversation, 45 to 60 minutes

A deeper conversation around strategic account ownership, stakeholder management, expansion, pace and how you work with internal teams.

• Practical account scenario, 60 minutes

A realistic discussion around how you would approach a complex enterprise account with strong existing usage and clear room to grow.

• Final leadership conversation, 45 to 60 minutes

A final conversation around working style, communication, culture fit and long\-term alignment

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