Account Manager

Who We Are:

ComXo is an industry leader in transformational switchboard and business support services that provide world class client experiences, during every call, communication and transaction.

We've refined ‘exceptional call experience’ over the past 36 years, combining our knowledge, expertise, creativity and passion to deliver great business communications for today’s agile and dynamic workplace. We handpick our team members for their amazing approach and attitude, who will go above and beyond when needed to make sure your business shines during every call.

Our core values are Politeness, Professionalism, Proficiency and Personality.

Job Overview:

We are seeking an energetic, pro\-active and customer\-focused Account Manager to take clear ownership of an allocated portfolio of clients.

You'll act as the client's principal relationship contact, monitor performance and commitments, coordinate the right internal expertise, and ensure actions, risks and issues are managed through resolution.

Key Responsibilities:

• Build trusted, multi\-level relationships and manage risks to ensure satisfaction and retention.


• Plan, prepare for and lead client meetings and service reviews.


• Monitor service performance, SLAs, KPIs, feedback and trends; translate these into clear actions and client recommendations.


• Maintain proportionate account plans, CRM records, stakeholder information and engagement activity.


• Manage or escalate complaints, service issues and risks appropriately, maintaining clear communication and supporting effect resolution.


• Understand relevant service scope, contracts, pricing, invoices, and commercial arrangements, involving specialist colleagues where needed.

• Proven experience in managing or supporting B2B client relationships.


• Exposure in service\-led, professional services, technology or workplace\-services experience is desirable.


• Proven experience of relationship and stakeholder management.


• Experience in supporting customer accounts, contracts and service delivery.


• Demonstrate track record of achieving target/bonus/KPI.


• Proficient in CRM systems and Microsoft packages.

• A competitive salary plus commission scheme.


• Additional holiday allowance after each year of service


• Extensive training programme with great career opportunities


• Social and wellbeing events


• Employee referral programme


• Free on\-site parking


• Company pension

Location \- minimum 3 days in office between Datchet or London (or travelling to clients). Initially office based when joining.

Hours \- Full\-Time 37\.5 hours from 9am to 5:30pm (Monday to Friday)

Start Date \- ASAP

Join us as an Account Manager to inspire growth, elevate skills, and make a lasting impact on our organisation’s success!

*Please note if successful in the recruitment process, the employment will be subject to 10 years of references history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers.*

Equality and Diversity at ComXo

At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.

We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.

Further information can be found in our Equality \& Diversity Policy which is available on request.

Pay: £36,000\.00\-£42,000\.00 per year

Benefits:

• Company pension


• Free parking


• Health \& wellbeing programme


• Referral programme


• Work from home

• When are you available to start working?


• Have you worked in a similar role and if so, for how long?


• Are you able to complete all compliancy checks including, proof of 10 years employment history and education certificates?

This listing is from Indeed. View original listing ↗