Account Executive (SaaS Customer Experience) - UK

About the Role
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We're looking for a motivated and results\-driven Account Executive to drive net new logo client sales. As part of our high\-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product\-market fit.

This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

What You'll Do
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• Own the Full Sales Cycle: Outbound Prospecting Discovery Demo Value Prop Building Negotiating Closing


• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting


• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes


• Learn and apply the MEDDIC framework to qualify and advance sales opportunities


• Build tailored value propositions tied to measurable ROI and customer outcomes


• Deliver product demonstrations that connect capabilities to real customer challenges


• Engage with multiple stakeholders across buying committees


• Maintain accurate pipeline forecasting and strong deal hygiene in CRM


• Negotiate and close contracts while protecting pricing integrity


• Partner cross\-functionally with marketing, product, and customer success to drive deal success

What "Great" Looks Like
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• You are proactive about building pipeline — you don't wait for opportunities to come to you


• You run discovery conversations that customers find genuinely insightful and valuable


• You can clearly communicate the economic impact and ROI of our solution


• You are developing a strong command of Decision Process, Decision Criteria, and Champion identification


• You maintain solid win rates through disciplined qualification


• You are building a track record of closing multi\-stakeholder SaaS deals

Required Experience
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• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories


• Demonstrated track record of meeting or exceeding quota in a new business or hunter\-style role


• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.


• Experience selling into SMB or Mid\-Market organizations


• Solid outbound prospecting skills (cold calling, email, social selling)


• Ability to run a structured, outcome\-focused discovery process


• Strong communication and storytelling capabilities


• Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies
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• Pipeline generation and territory development


• Professional communication across organizational levels


• Business case and ROI articulation


• Objection handling and negotiation


• Deal strategy and stakeholder engagement


• CRM discipline and forecast accuracy

Why Join Us
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• High\-impact role with direct influence on company growth


• Strong product\-market fit in a mission\-critical category (Customer Experience)


• Performance\-driven culture with strong earning potential


• Mentorship and development from elite Customer Experience sales leadership


• A collaborative environment that invests in your growth

Compensation
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• Competitive base \+ uncapped commission


• Accelerators for overperformance


• Equity participation (where applicable)

*If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high\-growth team, develop your craft, and earn exceptional commissions.*

Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.

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