Account Director
Description
Hello. Welcome to Wanstor!
At Wanstor, we’ve been delivering award\-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.
Wanstor stands at the forefront of the industry with a full portfolio of high\-quality services. From our award\-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!
We’re looking for an Account Director to take strategic ownership of a portfolio of key customers, driving growth, strengthening executive relationships, and ensuring clients see measurable long\-term value from their partnership with Wanstor.
This is a consultative, commercially driven role where you’ll act as a trusted advisor to customer leadership teams—aligning Wanstor’s capabilities to client business goals, shaping account strategy, and identifying opportunities for expansion across our managed services, security, infrastructure, networking, data, and development offerings.
You’ll balance strategic account leadership with commercial growth, ensuring Wanstor remains a valued long\-term technology partner while contributing to wider new business objectives.### What You'll Do
- Take strategic ownership of a portfolio of key customer accounts, building strong senior stakeholder relationships and acting as Wanstor’s trusted commercial lead.
- Develop and execute account growth plans aligned to customer business objectives, identifying opportunities to expand services and increase long\-term account value.
- Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements.
- Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets.
- Identify whitespace opportunities across Wanstor’s service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions.
- Create high\-quality commercial proposals, account plans, business cases, and solution\-led customer recommendations.
- Work closely with internal technical, service delivery, and leadership teams to ensure customers receive an exceptional experience and that issues are proactively managed.
- Support and contribute to wider business growth by identifying and developing targeted new business opportunities where appropriate.
- Maintain accurate forecasting and pipeline management, providing clear visibility of opportunities and commercial performance.
What You'll Need
- Proven success in a senior Account Management, Account Director, or Client Partner role within an MSP, IT services, technology solutions, or similar consultative environment.
- Strong commercial track record of growing existing customer accounts, increasing revenue, and delivering against sales or account growth targets.
- Experience building relationships with senior stakeholders including IT leaders, operational decision\-makers, and executive\-level contacts.
- A strategic mindset with the ability to understand customer challenges, align technology solutions to business outcomes, and build credible account growth plans.
- Strong consultative selling capability—comfortable uncovering needs, challenging constructively, and shaping opportunities rather than simply responding to requests.
- Excellent communication, negotiation, and presentation skills with confidence in both commercial and customer\-facing conversations.
- Strong organisational skills with the ability to manage multiple priorities, customer relationships, and commercial opportunities effectively.
- Experience working cross\-functionally with technical, service delivery, and leadership teams in a collaborative environment.
What You'll Love
Generous Time Off: Enjoy annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
Team Spirit: Join a friendly team and engage in various social events organised throughout the year.### About Wanstor
Wanstor is an award\-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field\-based IT Support, we are well placed to meet our customers’ needs for a quick response.
We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back\-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24\-hour helpdesk, network monitoring and on\-site support.
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service\-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.
We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.
As a service\-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values \& behaviours:* For the changemakers
For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward.
We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.
- For the go\-getters
Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.
For those who drive forward and make good on every promise, we’re here.
- For the straight talkers
We keep it real, clear, and helpful, guiding you every step of the way
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